KSP Mendekat Programme: Taking Direct Action on Field Reports

No longer just listening, but moving closer. Upon receiving a report, we move directly to the field for execution.

he Jakarta (ANTARA) - The Presidential Staff Office (KSP) is implementing the 'KSP Mendekat' (KSP Approaches) programme to follow up on public reports directly on the ground. This includes addressing issues that require cross-ministerial and inter-agency coordination, aimed at accelerating responses to various grievances.

“So, it is no longer just about listening, but moving closer. Once a report is received, we execute directly in the field,” said the Chief of Staff to the President, General (Ret.) Dudung Abdur_rachman, during the signing ceremony of the Memorandum of Understanding (MoU) for the Synergy of SP4N-LAPOR! Management 2026-2031 in Jakarta on Tuesday.

Dudung stated that KSP Mendekat was established to handle community issues that do not always originate from individuals or single organisations, but may arise due to coordination hurdles between ministries.

“KSP, through the KSP Mendekat programme, is present to resolve these activities,” he said.

Dudung cited an example of the programme’s implementation during his visit to Medan a few days prior to the event. During that visit, he observed the involvement of several ministries, including the Ministry of Agriculture and the Ministry of Public Works, in addressing community concerns.

He noted that one of the observed developments was the ability of local communities to directly manage budgets for the construction of tertiary irrigation, which are channels that deliver water directly to paddy fields.

According to Dudung, the government allocates budgets to community groups of paddy field owners to build this irrigation, ensuring the programme’s benefits are felt directly by people at the grassroots level.

“This means the government’s reach to the people is extraordinary. It is not merely about reporting; the government is physically present,” said Dudung.

Dudung mentioned that President Prabowo Subianto has directed the bureaucracy to continue transforming public services digitally so that services are more accessible, fast, certain, and interconnected across applications.

“The government must listen more and stay close to the problems faced by the community,” he added.

In this context, the KSP, along with the Ministry of PANRB, the Ministry of Home Affairs, the Ministry of Communication and Digital, and the Indonesian Ombudsman, signed an MoU for the Synergy of SP4N-LAPOR! Management for the 2026-2031 period.

Dudung explained that SP4N-LAPOR! serves as the national public service complaint channel and is one of the general applications under Presidential Regulation Number 132 of 2022 regarding the Architecture of Electronic-Based Government Systems.

Members of the public can use this channel to report public service issues, including damaged roads, the Free Nutritious Meal programme, social assistance, schools, community health centres (puskesmas), illegal levies, and suspected corruption.