KSP Appreciates Gianyar MPP for Cutting Bureaucracy in Public Services

The Presidential Staff Office (KSP) has assessed that the Public Service Mall (MPP) in Gianyar, Bali, can cut bureaucracy by integrating public services in line with the central government’s programme. “This is one of the president’s priority programmes, which is to cut bureaucracy so that services are not convoluted. I see that the public can take care of various needs quickly and free of charge,” said Chief of Presidential Staff Dudung Abdurachman whilst reviewing the Gianyar MPP in Bali on Thursday. According to him, the MPP can serve as a pilot model for other regions to deliver effective and efficient services. The retired TNI general also wrote a testimonial expressing appreciation for the service innovation, which must continue to be improved and strengthened for the transformation of public services in Indonesia. On the same occasion, the MPP was also visited by Deputy Minister for State Apparatus Empowerment and Bureaucratic Reform Purwadi Arianto, who assessed that the Gianyar Regency Government’s public service transformation delivers quality and integrated services. “Continue to be innovative and develop creativity for better public services towards digitalisation of services,” he said through his testimonial. Echoing the Deputy Minister, the MPP was also visited by Deputy Minister of Home Affairs Akhmad Wiyagus, who expressed hope that the quality of public services that have been built can be maintained and improved by upholding integrity and honesty as the main foundation. “Maintain and improve for the better. Integrity and honesty must be the main guidelines,” he wrote in his testimonial. Meanwhile, Gianyar Regent I Made Mahayastra revealed that the appreciation given serves as encouragement to continue strengthening public service innovations oriented towards community needs. “We will continue to maintain our commitment to delivering fast, easy, and integrated public services. Input from the central government is an encouragement for us to continue improving the quality of service to the community,” he stated. The Gianyar Regency MPP provides services from 14 regional apparatuses, covering licensing services, population administration and civil registration, as well as services from state-owned and regionally-owned enterprises, namely Pos Indonesia, Taspen, Bank BPD Bali, and the Tirta Sanjiwani Regional Drinking Water Company. In addition, there are 12 vertical agencies, including the District Court, District Prosecutor’s Office, Gianyar Police, BPJS Kesehatan, BPJS Ketenagakerjaan, Samsat, the Immigration Office, and the Centre for Drug and Food Monitoring. The local management explained that on average, it serves around 250 visitors per day.