Kompas Survey: 80% of Public Satisfied with Police Station Facilities

Public perception of service facilities at police stations is considered to have improved. According to the Komkan Litbang Survey, 80% of the public assess that police station service facilities are now comfortable.

The assessment of the Indonesian National Police’s (Polri) professional performance in serving the community has increased significantly, based on the latest Kompas Litbang survey released on Friday (26/06/2026). In October 2025, Polri’s professionalism score regarding public services stood at 7.76%, which has now risen to 8.37%.

The Kompas Litbang survey was conducted from 9 to 18 April 2026, using face-to-face interviews with 1,200 respondents. Sampling was performed randomly using a multi-stage systematic sampling method across 38 provinces, with a margin of error of 2.83% and a 95% confidence level.

The results regarding the professionalism of Polri’s services were derived from the average index of 20 aspects from respondents who have interacted with the police, such as for document processing. The best aspect of Polri’s service was found in document administration, where the police were judged to be non-discriminatory regarding religion, race, ethnicity, or gender.

Furthermore, respondents also assessed that police services are improving in terms of case resolution, honesty, the level of comfort when dealing with the police, and ease of access to legal processes.

Respondents assessed that 80% of service facilities in police stations are comfortable. Similarly, respondents noted that the presence of intermediaries (brokers) in dealing with the police, as well as the use of positions for personal gain by officers, has significantly decreased.

Institutional image of the Indonesian National Police has also risen significantly to 71.5%, up from 64.4% in the previous year. According to the Kompas Litbang Survey, this increase in Polri’s positive image is linked to the extensive involvement of police members as the spearhead of the state’s Bhayangkara apparatus in the field.