Kompas R&D Survey: Public Trust and Satisfaction in National Police Rise

The Indonesian National Police (Polri) is showing a positive trend according to the latest Kompas Research and Development survey. Public trust, public satisfaction, and the institutional image of Polri have all experienced an increase.

The Kompas Research and Development survey noted that public trust in Polri has risen to 82.4%, up from 76.2% in the previous period. Meanwhile, the level of public satisfaction with Polri’s services has increased to 67.6%, compared to 65.1% in the previous year.

Furthermore, the institutional image of Polri has risen significantly to 71.5% from 64.4% in the previous year. According to the survey, this increase in Polri’s positive image is linked to the extensive involvement of police members as the frontline of the state’s Bhayangkara apparatus in the field.

The Kompas Research and Development survey was conducted from 9 to 18 April 2026. The methodology involved face-to-face interviews with 1,200 respondents. Sampling was conducted randomly using a multi-stage systematic sampling method across 38 provinces, with a margin of error of 2.83% and a confidence level of 95%.

Additionally, the survey queried respondents who had previously interacted with the police. The results showed that the score for Polri’s professional performance rose from 7.76% to 8.37%. This professional service assessment was derived from the average index of 20 aspects from respondents who had engaged with Polri for services such as document processing. Furthermore, 80% of respondents stated that service facilities at police stations are now comfortable.

This significant increase in trust places Polri among the top five most trusted state institutions. According to the Kompas Research and Development survey, public trust in Polri is recognised as being relatively higher than other law enforcement agencies, such as the Attorney General’s Office, the Supreme Court, and the Corruption Eradication Commission (KPK).