Komnas HAM Strengthens Digital Complaint Services to Expand Public Access
Jakarta (ANTARA) - The National Commission on Human Rights (Komnas HAM) is strengthening its digital complaint services through an inclusive one-stop service system, making it easier for the public to report alleged human rights violations and monitor the progress of case handling online.
Komnas HAM Chairwoman Anis Hidayah said the service enhancement is being carried out through the SeLIP (Complaint Service Information Centre) application and the DUHAM Online channel, accessible via mobile phone applications or the website pengaduan.komnasham.go.id.
“Komnas HAM continues to develop and strengthen its inclusive one-stop complaint service to make it easier for the public to report alleged human rights violations through a mechanism or application called SeLIP,” Anis said during a hearing with Commission XIII of the House of Representatives (DPR RI) at the Parliamentary Complex, attended online in Jakarta on Thursday.
According to her, the service is designed so that the public can submit consultations and complaints more easily. Through DUHAM Online, members of the public can also use the tracking feature to monitor the progress of case handling using their complaint registration number.
In addition, Komnas HAM is developing the Smart Complaint Data Map and the Public Opinion Survey on Complaint Services (SULAP) as part of efforts to improve public service accountability.
“Every complainant who is willing can submit an assessment of the services provided through the Public Opinion Survey on Complaint Services (SULAP),” she said.
Anis said that between January and June 2026, Komnas HAM received 1,376 complaints of alleged human rights violations. Of that number, 422 cases are still being handled, while 518 cases have been followed up through monitoring of 376 cases and mediation of 142 cases.
She explained that the right to welfare, the right to obtain justice and the right to security were the categories of rights most frequently complained about by the public in the first half of 2026.
The majority of complainants were individuals, community groups and worker groups, while the most frequently reported parties were the police, central and regional governments, and corporations.
At the hearing, Komnas HAM also reported on a number of cases receiving attention, including alleged sexual violence at the Dolo Kusumopati Islamic boarding school, the deaths of five prospective managers of the Red and White Village Cooperative (Koperasi Desa Merah Putih) during basic military training, the case of junior doctors unable to complete their studies, alleged human rights violations in Kembru District, Central Papua, the case of Nenek Saudah in Pariaman, the attack on KontraS activist Andri Yunus, and the monitoring of the death of Okto Tigau and the shooting of Melkina Sondegau in Papua.