Komnas HAM Strengthens Digital Complaint Services to Expand Public Access

The National Commission on Human Rights (Komnas HAM) is strengthening its digital complaint services through an inclusive one-stop system to make it easier for the public to report alleged human rights violations and monitor the progress of their cases online. Komnas HAM Chairperson Anis Hidayah said the service enhancement is being carried out through the SeLIP (Sentra Layanan Informasi Pengaduan) application and the DUHAM Online channel, which can be accessed via mobile applications or the website pengaduan.komnasham.go.id. “Komnas HAM continues to develop and strengthen an inclusive one-stop complaint service to facilitate public access in reporting alleged human rights violations through a mechanism or application called SeLIP,” Anis said during a hearing with House of Representatives Commission XIII at the Parliamentary Complex, followed online in Jakarta. She explained that the service is designed to make it easier for the public to submit consultations and complaints. Through DUHAM Online, the public can also use a tracking feature to monitor the progress of their cases using a complaint registration number. In addition, Komnas HAM has developed a Smart Map of Complaint Data and a Public Opinion Survey on Complaint Services (SULAP) as part of efforts to improve public service accountability. “Every complainant who is willing can provide an assessment of the services provided through the Public Opinion Survey on Complaint Services (SULAP),” she said. Anis reported that from January to June 2026, Komnas HAM received 1,376 complaints of alleged human rights violations. Of these, 422 cases are still being processed, while 518 cases have been followed up through monitoring in 376 cases and mediation in 142 cases. She explained that the rights to welfare, justice, and a sense of security were the categories most frequently complained about by the public in the first half of 2026. The majority of complainants were individuals, community groups, and workers’ groups, while the most reported parties were the police, central and regional governments, and corporations. During the hearing, Komnas HAM also reported several cases of concern, including alleged sexual violence at the Dolo Kusumopati Islamic Boarding School, the deaths of five prospective managers of the Koperasi Desa Merah Putih during basic military training, the case of junior doctors who failed to complete their studies, alleged human rights violations in Kembru District, Central Papua, the case of Grandmother Saudah in Pariaman, the assault on KontraS activist Andri Yunus, and monitoring of the death of Okto Tigau and the shooting of Melkina Sondegau in Papua.