Komdigi Bans Expiry of Unused Internet Quota, Sets Effective Date
The government has prohibited operators from voiding or eliminating unused internet quota belonging to users who have already paid for it. The ban is set out in Circular Letter of the Minister of Communication and Digital Affairs Number 4 of 2026 concerning the Obligation to Provide Service Options and Protection of Remaining Quota, issued on 28 August 2026.
The circular also prohibits additional charges for customers who wish to retain or use their remaining quota.
Minister of Communication and Digital Affairs Meutya Hafid said that remaining quota is the right of the customer and must be protected. The remaining quota must not be allowed to expire.
“Quota that has been paid for by the customer is the customer’s right. Remaining quota must not simply be voided, and operators must not impose additional charges to maintain that remaining quota,” Meutya said in a statement quoted on Monday (31/8/2026).
Meutya added that the policy will ensure customers receive fair benefit from the services they have paid for.
In addition, Komdigi requires operators to provide service options so that customers can determine the mechanism that suits their needs. These include quota accumulation, no quota accumulation, extension of active period, transfer of benefits, compensation, refunds, or other forms of protection that do not disadvantage the customer.
“Previously, service options were largely determined by the operator. Now we are ensuring that customers have a choice. Customers have the right to choose services that suit their needs and usage patterns, not the operator choosing for the customer,” Meutya said.
Operators are also required to educate and inform customers about pricing, quota volume, validity period, usage segmentation, fair usage provisions, service expiry date, and treatment of remaining quota.
This information must be conveyed simply, clearly and in an easily understood manner so that customers can know their rights and the options available to them.
Komdigi has set a deadline of 28 September 2026 for operators to submit reports on fulfilment of obligations. In addition, periodic reports on progress in fulfilling obligations are required once a month.
These reports form part of the mechanism for monitoring operator compliance with the provisions on protection of remaining quota and fulfilment of service options for customers.
This circular is a follow-up to Constitutional Court Decision Number 23/PUU-XXIII/2025 dated 23 July 2026. At that time it was stated that customers may continue to use quota until it is exhausted without being charged additional fees.
“In real terms, quota that has not been fully used or enjoyed must remain protected as the property of telecommunications service users so that it can be used until the quota is exhausted without being burdened with additional fees or tariffs under the pretext of extending the active period or for any other reason,” explained Constitutional Court judge Adies Kadir.
The Constitutional Court also emphasised guaranteeing protection for users. This can take various forms, including a quota accumulation (rollover) feature or packages without rollover.
Several options that can be implemented so that quota does not expire include quota accumulation or rollover, extension of active period, transfer of benefits, compensation, refunds or other forms of protection.