KedaiKOPI Survey: 88.8 Percent of the Public Satisfied with 2026 Mudik Services

Jakarta, VIVA – A survey conducted by KedaiKOPI indicates that 88.8 percent of respondents feel satisfied with the government’s performance in organising services during the 2026 mudik, with an average satisfaction score of 7.18 on a scale of 1 to 10.

“From a scale of 1 to 10, we obtained a score of 7.18. From this scale, we can categorise that respondents who undertook mudik are quite satisfied with the services or mudik management provided by the government,” said Head of Research at KedaiKOPI, Ashma Nur Afifah, during the presentation of KedaiKOPI’s annual survey on the implementation of the Eid mudik, as quoted in an official press release received in Jakarta on Monday.

Ashma stated that this satisfaction is measured from two major aspects: public transportation fleet services, and overall infrastructure and mudik management policies.

Regarding fleet services, she said, the highest consistent satisfaction was recorded for the comfort of buses, trains, and official travel or shuttle services. However, each mode also has its own weaknesses, and for bus users, the lowest rated aspect was the comfort of bus terminals.

In addition, according to her, the survey also noted the biggest complaints from train passengers regarding ticket quota availability, which dropped significantly from last year, from 84.8 percent to 76.1 percent, a decrease of 8.7 percent. Meanwhile, users of official travel services complained about comfort while waiting at pools or pick-up points.

For sea vessels, the highest satisfaction was felt during the queuing process to board the ship, while the lowest aspect was the orderliness when queuing to buy tickets at the port.

For air travellers, in-cabin comfort received the highest appreciation, while ticket quota availability was the lowest aspect, although the figure actually rose from 76.2 percent last year to 80 percent this year.

“The difficulties experienced in accessing train tickets were felt more by respondents this year compared to last year. The biggest drop was in train ticket quota availability, which was 84.8 percent last year and now only 76.1 percent,” said Ashma.

From the road infrastructure side, satisfaction with roads is very high at 91–92 percent. The most appreciated aspects are the condition when entering tol roads (92.7 percent) and the safety and lighting of tol roads (92.2 percent).