Kasih Ibu Hospital Optimises Services by Integrating Privy Digital Signature Ecosystem
Kasih Ibu Hospital Group is strengthening its digital ecosystem through a strategic collaboration with Privy. It now integrates certified Electronic Signature technology into the Hospital Management Information System (SIMRS) to optimise all internal administrative and operational processes.
This step reinforces Kasih Ibu Hospital’s commitment to delivering health services that are modern, secure, and efficient across the board. The institution also demonstrates its consistency in leading digital transformation, evidenced by achieving EMRAM Level 6 last year.
While digitisation had already matured on the clinical service side, the Privy integration refines administrative and operational document governance, such as the procurement of medical devices and medicines, ensuring legally robust and fast processes comparable to medical services.
Prior to the signing of the Memorandum of Understanding (MoU), Kasih Ibu Hospital had already implemented Privy services across various internal hospital administration processes. The use of certified Electronic Signature technology has been in operation, delivering positive impacts, notably accelerating document approvals, enhancing cross-departmental efficiency, and reducing the use of physical documents.
On Wednesday 13 May 2026, an electronic MoU was signed in Denpasar, Bali, by Dr I Gusti Ngurah Rai, Director of PT Kasih Medikatama, and Bara Sakti Walandouw, Vice President, Business Development at Privy. The MoU strengthens and broadens the strategic collaboration that had previously been well established.
I Gusti Ngurah Rai described this step as a natural extension of the hospital’s digital road map. ‘The EMRAM Level 6 achievement last year is proof that digitalisation has become part of Kasih Ibu Hospital’s DNA,’ he said.
The Privy collaboration, he continued, is not merely about document digitisation but about continuing to raise operational efficiency that has already been good. ‘With this integration, coordination with vendor partners and internal administration becomes far more agile, legally secure, and transparent, without compromising strict data security standards,’ he said.
Integrating Privy into Kasih Ibu Hospital’s SIMRS enables all document approval flows to be carried out through a single digital gateway. This removes physical logistics barriers in the administrative process, allowing management to focus more on improving patient care quality.
Bara Sakti Walandouw, Privy’s Vice President of Business Development, said the collaboration forms part of Privy’s commitment to expanding digital trust in the health sector, particularly outside Java.
‘The health sector has very high requirements for fast, secure, and trustworthy administrative systems. Bali is a strategic region, where healthcare facilities must deliver efficient services not only for local residents but also for tourists. The digitisation of administrative processes that can be integrated into the SIMRS system like Privy provides a crucial foundation for improving overall health service quality, including procurement for Kasih Ibu Hospital Bali,’ Bara said.
Digital trust, Bara explained, is not only about providing electronic signatures but also about ensuring every transaction and approval in the hospital’s operational chain—from procurement to vendor contracts—has a solid security and legal basis.
‘Privy is equipped with world-standard identity verification processes and a Certificate Warranty up to IDR 1 billion to protect users against losses arising from documents signed with Privy certificates that are proven not to be authentic. This ensures that digital document interactions and signatures on Privy carry guarantees of safety and comfort for all parties, including clients and counterparts,’ Bara added.
As an electronic certification service provider (PSrE) under Indonesia’s Ministry of Communications and Information Technology, Privy has played an active role in promoting digitalisation in the health sector. Privy solutions are used by a range of companies across sectors, including well-known health and insurance firms such as Prudential, Allianz, Zurich, and AXA.
Privy currently has more than 71 million verified users and has been used by over 200,000 companies and institutions in Indonesia, processing more than 112 million electronic documents. In Q1 2026, Privy recorded a 250% increase, equivalent to 30 million electronic signatures, compared with Q1 2025, reflecting strong adoption of digital solutions across sectors, including healthcare.