KAI: We Are Taking INKA KRL Issues Seriously
Jakarta (ANTARA) — State railway operator PT Kereta Api Indonesia (Persero), or KAI, understands the impact on passengers of problems affecting several commuter trainsets manufactured by PT Industri Kereta Api (Persero), or INKA. Disruptions, particularly during peak hours, can directly affect journey times and the daily activities of people who rely on the Commuter Line.
KAI President Director Bobby Rasyidin said the company was taking the issue seriously. Any rolling-stock fault that affects passengers’ journeys must be addressed, reviewed and followed up with clear action.
“We fully understand the inconvenience passengers experience when their journeys are disrupted, especially during peak hours when demand for mobility is very high. We are taking the problems with the INKA KRL trains seriously. Services to the public must remain reliable, safe and comfortable,” Bobby said.
Bobby said KAI had asked for every technical issue identified on the trainsets to be addressed comprehensively. INKA, as the rolling-stock manufacturer, had been asked to ensure that all corrective measures were based on accountable inspection findings and technical evaluations.
“We need prompt and thorough follow-up. The root cause of every problem must be identified and then resolved with the appropriate corrective action. KAI will continue to oversee this process until the trainsets’ reliability can be maintained in operation,” Bobby added.
He said support for the national railway industry must go hand in hand with responsibility for maintaining the quality of products used to provide public services.
“We support the development of the national railway industry. However, once rolling stock is being used to carry the public every day, safety and reliability standards must be maintained consistently. That is what we have asked INKA to ensure,” Bobby said.
KAI is also providing technical and operational support during the evaluation and handling of the trainsets. Bobby stressed, however, that resolving the problems must go beyond inspections or temporary repairs.
“Our request is clear: the issue must be fully resolved, and the results must be evident in the trainsets’ performance in service. Passengers need assurance that the trains they use every day can be relied upon. That is what we will continue to oversee,” he said.
KAI Vice President of Corporate Communications Anne Purba said INKA’s seven iE305/CLI-225 KRL trainsets had previously undergone a phased inspection and maintenance programme. The last trainset completed the programme on 5 October 2026, and all seven returned to service on the Bogor Line from 6 October 2026.
Since their return to service, KAI has continued to monitor the trainsets’ performance and record any issues arising during operations so that they can be followed up promptly with INKA.
“Some technical issues remain following the trainsets’ return to operation. We have reported all of them to INKA for action. KAI teams are continuing to monitor the trains so that each follow-up measure can be tested directly through their performance in service,” Anne said.
Anne said rolling-stock reliability had become increasingly important as the number of Commuter Line Jabodetabek passengers continued to grow.
From January to September 2026, Commuter Line Jabodetabek carried 270,891,261 passengers, a 6.02 per cent increase on the 255,520,949 passengers recorded in the same period in 2025.
“More than 270 million passenger journeys in nine months show the scale of public demand for Commuter Line Jabodetabek. At this level of service, every trainset’s reliability is vital, because a single disruption can affect other journeys, particularly during peak hours,” Anne said.
When problems occur, KAI adjusts train schedules and operations to maintain service and minimise the impact on passengers.
KAI also apologised to all passengers affected by the disruptions.
Anne said KAI would continue to closely monitor the performance of INKA’s KRL trainsets and report every issue to the manufacturer for prompt resolution.
“The ultimate measure is simple: the trainsets must be reliable when carrying passengers. Every technical issue must be resolved, every repair must demonstrate results, and services to the public must be maintained. KAI will continue to oversee this,” Anne said.