KAI Urges Passengers to Check Belongings Before Alighting

Entering the new week following the high mobility of the weekend and school holiday period, PT Kereta Api Indonesia (Persero) is urging customers to be more careful in looking after their belongings during travel. Simple habits such as checking luggage racks, seating areas, folding tables, power sockets, and under seats before alighting can help prevent items from being left behind on trains or at stations.

Vice President of Corporate Communication at KAI, Anne Purba, stated that attention to personal belongings needs to become part of the customer’s travel culture. KAI, through its officers at stations and on board trains, continues to assist in the safeguarding of found items via the Lost and Found service.

“The start of the week is typically when people resume their activities after weekend travel. Therefore, we invite customers to always ensure they have all their belongings before getting off the train or leaving the station. Taking one minute to double-check can save customers from the panic of leaving items behind,” said Anne.

Throughout January to May 2026, KAI recorded 10,429 found items with an estimated total value of Rp7,231,538,000. By category, the found items consisted of 507 food items, 7,510 ordinary items, and 2,395 valuable items. Overall, 7,071 items, or 67.80 percent of the total, have been processed. The breakdown includes 4,659 items returned to their owners, 210 food items destroyed in accordance with regulations, and 2,202 items handed over to social institutions or the police. A further 3,358 items are still in the process of storage, data collection, verification, and follow-up.

“Every item found by officers will be recorded, secured, and verified. For valuable items, the return process is carried out with the principle of caution to ensure they are received by the rightful owner,” Anne said.

By region, the highest number of found items up to May 2026 was recorded in Operational Area 8 Surabaya with 2,373 items, followed by Operational Area 1 Jakarta with 2,248 items, Operational Area 5 Purwokerto with 1,612 items, Operational Area 2 Bandung with 1,346 items, and Operational Area 4 Semarang with 969 items. For items successfully returned to their owners, Operational Area 1 Jakarta recorded the highest number at 1,374 items, followed by Operational Area 5 Purwokerto with 802 items, Operational Area 8 Surabaya with 539 items, Operational Area 6 Yogyakarta with 467 items, and Operational Area 2 Bandung with 452 items.

In terms of the estimated value of items, Operational Area 1 Jakarta recorded the highest figure at Rp2,678,958,500. This was followed by Operational Area 6 Yogyakarta at Rp823,844,000, Operational Area 2 Bandung at Rp719,292,000, Operational Area 4 Semarang at Rp670,846,000, and Operational Area 8 Surabaya at Rp595,974,000.

Cumulatively, the number of found items has steadily increased from 2,038 items in January to 3,578 items by February, 6,047 items by March, 8,208 items by April, and 10,429 items by May 2026. In May alone, an additional 2,221 items were found.

Anne explained that customers who have lost items can immediately report to station officers, Customer Service on Station, security personnel, the conductor while still on the journey, or the KAI Contact Centre at 121. Customers are advised to provide details such as the characteristics of the item, travel time, route, seat number, booking code, and supporting identification to speed up the search process.

“We want customers to feel at ease when travelling by train. However, the security of personal belongings starts with the customer’s own habits. Keep important items in easily monitored places, avoid placing valuables out of reach, and double-check before alighting,” Anne said.

KAI also urges customers to label bags, suitcases, and other belongings with their name or contact details. This simple step can assist officers in making an initial identification if the items are found at a station or on a train.

“KAI officers are ready to assist customers. The sooner a report is made, the greater the chance the item will be found and returned. Let us start the week with safe, calm, and orderly travel by taking care of our belongings,” Anne concluded.