KAI Update: 2,994,943 Tickets Sold by 14 March
PT Kereta Api Indonesia (Persero) Chief Executive Bobby Rasyidin conducted a direct inspection of customer service readiness in Cirebon’s Operational Area 3 on Saturday, 14 March, amid increasing public mobility during the 2026 Lebaran holiday period.
The inspection was conducted at Cirebon Station and Cirebon Prujakan Station, both key hubs for long-distance railway travel on Java’s northern coastal route. The Cirebon region holds strategic importance in connecting northern and central Java routes to cities including Yogyakarta, Purwokerto, and East Java.
Increased customer mobility became evident from mid-March onwards. On 13 March 2026, KAI served 165,655 long-distance railway passengers in a single day, with occupancy reaching 101.4 per cent of the 163,432 available seats.
This trend continued on 14 March 2026. By 09:00 Western Indonesian Time, the number of passengers who had booked tickets reached 166,288 people, or 101.7 per cent of daily capacity. This figure could still increase as ticket sales continue into the evening.
Ticket sales for departures on 15 March 2026 reached 144,888 tickets, or 88.7 per cent of the total 163,432 seats provided for long-distance railway services.
Nationally, ticket sales for the 2026 Lebaran transport period covering departures from 11 March to 1 April continued to rise. By 09:00 on 14 March, 2,994,943 tickets had been sold, representing 66.6 per cent of the total 4,498,696 seats available for long-distance and local railway services.
For long-distance railway services, sold tickets reached 2,789,022, or 78.1 per cent of the total 3,571,760 available seats. This leaves approximately 782,738 seats available for the public to use for holiday travel and return journeys.
In the Cirebon Operational Area 3, customer mobility also showed increases. On 13 March 2026, 4,763 customers used railway services in the region. By the afternoon of 14 March, ticket sales reached 4,446 customers and could increase further.
During the 2026 Lebaran holiday period from 11 to 14 March, a total of 16,834 customers were served in Cirebon Operational Area 3. Cumulatively for the period from 11 March to 1 April 2026, ticket sales in this region reached 102,530 tickets.
During his visit, Bobby inspected various customer service facilities at Cirebon Station, including ticket counters, customer service, CCTV monitoring rooms, health facilities, and the Service on Train (SOT) room, which serves as the command centre for train staff.
He also greeted customers awaiting train departures and engaged in dialogue with station service personnel, including porters.
“Cirebon plays an important role as a hub for railway travel on Java. Many customers undertake journeys across regions through this station, so service readiness must be ensured to function well,” Bobby said.
According to him, customer service readiness is a priority during the Lebaran period, from station services and facility cleanliness to staff readiness and health service support for customers.
“We want to ensure every customer receives a safe, comfortable, and smooth travel experience from arriving at the station to reaching their destination,” he said.
During the visit, Bobby also inspected the Free Motorcycle (Motis) service, the Lost and Found room, and the health facility at Cirebon Prujakan Station. He presented souvenirs to customers as a token of appreciation to the public for entrusting their holiday journeys to the railway.