KAI Provides Psychological Support Services for Victims of Train Accident in Bekasi

KAI and KAI Commuter are providing services to assist with psychological support for passengers who were victims of the train accident on 27 April. Victims can contact our call centre service at 0812-9660-5747,” said Corporate Secretary Vice President of KAI Commuter Indonesia (KCI), Karina Amanda, when contacted on Thursday (30 April 2026).

Karina explained that, in addition to the aforementioned call centre, victims can also visit the information post directly. The post locations are at Bekasi Timur Station and Gambir Station.

“They can also visit the information post available at Bekasi Timur Station and Gambir Station,” she added.

For context, the chronology of the incident at Bekasi Timur began with a Green SM taxi stopping in the middle of the railway tracks not far from Bekasi Timur Station on Monday night (27 April). The taxi was then hit by a KRL train travelling from Cikarang towards Jakarta.

The KRL involved in the accident with the taxi then stopped in the middle of the tracks. Local residents gathered to help evacuate the taxi.

On the other hand, a KRL heading towards Cikarang was stopped longer at Bekasi Timur Station due to the incident between the Jakarta-bound KRL and the Green SM taxi. It was this KRL stopped at Bekasi Timur Station that was subsequently hit by the KA Argo Bromo Anggrek train travelling from Jakarta.

On Tuesday (28 April), KAI reported 15 people as fatalities. Now, the number of fatalities has increased to 16.