KAI Optimises Services for Comfort and Safety During Lebaran Transport
Jakarta (ANTARA) - The President Director of PT Kereta Api Indonesia (Persero), Bobby Rasyidin, emphasised that services are continuously being optimised during the Lebaran transport period to enhance passenger comfort, safety, and journey smoothness across the entire rail network.
“Every service point of ours is ensured to operate optimally so that customers experience a safe, comfortable, and enjoyable journey. From the stations, on board the trains, to arrival at the destination, all are maintained with consistent service standards,” said Bobby in a statement received in Jakarta on Thursday.
KAI is ensuring the quality of Lebaran transport services for 2026 by placing customers as the primary focus.
Bobby highlighted this during his direct inspection of the Jember Regional Operations Area (Daop) 9 and Surabaya Daop 8 to assess operational readiness and customer experience in the field.
During the visit to Ketapang Station in Daop 9 Jember, Bobby inspected the new station building and the Train Journey Control Room (PPKA) to ensure smooth operational processes that optimally support customer journeys.
The journey continued using an Extraordinary Train (KLB) to Jember. At Garahan Station and Ledokombo Station, Bobby directly greeted the on-duty staff and requested them to maintain service consistency from operational aspects to customer service.
Upon arrival at Jember Station, Bobby also greeted customers on the KA Pandalungan while reviewing the progress of station improvements to enhance customer comfort.
The inspection continued to Daop 8 Surabaya, specifically at Surabaya Pasarturi Station, where the KAI President Director directly observed customer service facilities, from waiting rooms and platforms to the boarding process.
The inspection also included the health post and interactions with Scouts and railfan communities supporting the smooth operation of the Lebaran Transport Post.
He also directly greeted customers as a form of appreciation to the public undertaking mudik or return trips by train.
At Surabaya Gubeng Station, the activities continued with greetings to customers, including interactions with child passengers. On that occasion, Bobby distributed Lebaran-themed souvenirs to add a warm impression to the journey.
“All services are focused on customer comfort and experience during the Lebaran transport period,” he emphasised.
KAI recorded that up to 25 March 2026 at 15:00 WIB, national Lebaran transport ticket sales for 2026 reached 4,394,930 or 97.7% of the total capacity provided during the period from 11 March to 1 April 2026.
KAI Vice President of Corporate Communication, Anne Purba, stated that the Lebaran transport ticket sales trend indicates a shift in public travel patterns towards more planned journeys.
“Train travel continues to increase since mid-March and is now entering the return flow phase. Trains are chosen because they are comfortable, scheduled, and provide travel certainty,” she said.
For Long-Distance Train services, ticket sales have reached 3,748,108 or 104.9% of the total capacity of 3,571,760 seats.
Meanwhile, Local Trains recorded sales of 646,822 tickets or 69.8% of the total capacity of 926,936 seats. Seat availability remains open, especially on certain routes not fully utilised by customers.
During the 2026 Lebaran transport period from 11 March to 1 April, customer movements in that region also showed high activity. In Daop 9 Jember, ticket sales recorded 207,931 customers, while in Daop 8 Surabaya it reached 461,226 customers.
“We continue to maintain service quality so that every journey runs smoothly, on time, and provides comfort for customers,” said Anne.