KAI Offers 100% Refund to Passengers Affected by Train Accident in East Bekasi

PT Kereta Api Indonesia (KAI) has established a full refund policy for passengers affected by the cancellation of train journeys resulting from an operational incident at East Bekasi Station, in the Jakarta Operational Area 1. This policy serves as a demonstration of responsibility and KAI’s effort to provide protection to customers whose trips were cancelled due to the train service disruption. In its official announcement, KAI stated that passengers are entitled to a 100% refund of the ticket price, excluding booking fees. KAI explained that those eligible for the refund include: [Note: Specific categories appear to be omitted in the source, but the policy extends not only to journeys cancelled by KAI but also to passengers who opt not to travel due to the conditions.] The refund process can be carried out through two channels: [Note: Specific channels omitted in the source.] KAI also emphasised that refund applications can be submitted 24/7 within seven days from the scheduled departure time indicated on the ticket. Due to the operational disruption at East Bekasi, several train journeys on various routes were forced to be cancelled. Some of these include: [Note: Specific routes omitted in the source.] These cancellations impacted passenger mobility in several major cities on Java island. KAI conveyed that this full refund policy is part of the company’s commitment to maintaining customer trust amid emergency operational conditions. Passengers are advised to promptly apply for cancellation if affected, to ensure the refund process can be handled in accordance with the applicable provisions.