KAI Implements 2030 Transformation, Prepares Integrated Railway Ecosystem

PT Kereta Api Indonesia (Persero) or KAI is preparing a transformation towards becoming a World-Class Railway Operator and Ecosystem Orchestrator through its 2026-2030 Long-Term Company Plan (RJPP). Vice President of Corporate Communication at KAI, Anne Purba, said this direction reflects KAI’s efforts to build a railway ecosystem that connects passenger services, logistics, technology, assets, and sustainability within one integrated network.

“KAI’s transformation is being carried out to respond to changes in public mobility patterns and the development of Indonesia’s economic needs, and is directed so that the benefits of railways are increasingly felt by the wider community,” said Anne in a written statement in Jakarta on Saturday (29/8/2026).

The scale of KAI’s services is reflected in the growth of customer numbers. Throughout January-July 2026, the KAI Group served 307,860,743 customers, an increase of 8.32 percent compared to the same period in 2025, which recorded 284,202,884 customers.

Anne explained that this growth came from various services. KAI Commuter recorded 242,932,764 customers, an increase of 6.65 percent, KAI’s long-distance and local train services reached 35,257,646 customers, growing by 7.63 percent, while LRT Jabodebek served 19,079,347 customers with growth of 20.96 percent.

Anne said KAI’s transformation also includes strengthening the role of railways in supporting national economic activity through freight services. In the first half of 2026, KAI recorded a freight volume of 32.50 million tonnes, consisting of 26.53 million tonnes of coal and 5.96 million tonnes of non-coal freight.

“Railways help connect production centres with various distribution regions. Freight transport is an important part of supporting the national supply chain, from the energy and industrial sectors to public needs,” said Anne.

Anne said changes in public needs are also encouraging KAI to strengthen its digital services. As of 2026, the Access by KAI application has 29.87 million users, with Monthly Active Users reaching 8.92 million. In the first half of 2026, transactions through digital channels reached 76.49 percent, indicating the growing use of digital services in the customer journey.

From a sustainability perspective, KAI continues to develop more efficient operations. In 2025, KAI’s energy consumption was recorded at 10,107,302 gigajoules (GJ), or approximately 10.1 million GJ, down 15.39 percent compared to the previous year. KAI has also operated 113 solar power plants (PLTS) across 92 locations with a capacity reaching 4,430.65 kWp.

Anne said the journey towards 2030 represents KAI’s efforts to deliver rail transport that is increasingly relevant to future needs.

“KAI’s transformation includes the development of a mobility system that connects people, the economy, technology, and the environment. KAI will continue to strengthen its services so that railways become an increasingly important part of Indonesia’s journey,” said Anne.