KAI Director Ensures Eid Transport Services Ready Following Cirebon Station Inspection
PT Kereta Api Indonesia (Persero) has ensured service readiness for customers during the 2026 Eid transport period. Chief Executive Bobby Rasyidin conducted a direct inspection of several customer service facilities in the Cirebon Operating District 3 (Daerah Operasi 3) on Saturday, 14 March, as part of the second day of Eid Transport Command Centre activities.
The inspection was carried out at Cirebon Station and Cirebon Prujakan Station, two important stations serving long-distance railway journeys in Java’s northern coastal region.
The Cirebon area occupies a strategic position in Indonesia’s national railway network as it serves as a transportation hub connecting Java’s northern corridor and central corridor to southern regions, including routes to Yogyakarta, Purwokerto, and East Java. The visit coincided with increased population mobility during the 2026 Eid transport period. Customer movement has shown an upward trend since mid-March, with long-distance train occupancy rates exceeding seating capacity on recent days.
On 13 March 2026, KAI served 165,655 long-distance railway customers in a single day, achieving 101.4% occupancy of the 163,432 available seats. This figure reflects the high interest of the public in travelling earlier ahead of Eid.
This trend continued on 14 March 2026. By 09:00 Western Indonesian Time, the number of customers who had booked tickets for departure on that day reached 166,288 persons, or 101.7% of daily available capacity. This figure had the potential to increase further as ticket sales continued until 24:00 WIB.
Meanwhile, ticket sales for 15 March 2026 departure had reached 144,888 tickets, or 88.7% of the total 163,432 available seats provided for long-distance railway services. Overall, ticket sales for the 2026 Eid transport period for the departure period 11 March to 1 April 2026 continued to increase.
As of 14 March 2026 at 09:00 WIB, a total of 2,994,943 tickets had been sold, or 66.6% of the total 4,498,696 seats provided for long-distance and local railway services.
For long-distance railway services, sold tickets reached 2,789,022 tickets, or 78.1% of the total 3,571,760 available seats. This meant approximately 782,738 seats remained available for the public to utilise for homebound travel or return journeys.
For local railway services, ticket sales were recorded at 205,921 tickets, or 22.2% of the total 926,936 available seats. Local railway ticket sales generally increase closer to departure times because most services can only be booked from seven days before travel.
In the Cirebon Operating District 3 region, customer mobility also showed an increase. On 13 March 2026, railway services in this region served 4,763 customers. Meanwhile, on 14 March 2026 until late afternoon, ticket sales were recorded at 4,446 customers, with this figure potentially increasing as sales continued.
During the 2026 Eid transport period from 11 March to 14 March, a total of 16,834 customers were served in the Cirebon Operating District 3 region. Cumulatively for the period 11 March to 1 April 2026, ticket sales in this region had reached 102,530 tickets.
The Cirebon Operating District 3 region currently provides 28 long-distance railway journeys daily connecting various cities across Java. During this year’s Eid transport period, Cirebon Station became the station with the highest number of disembarking customers at 12,287 passengers, followed by Cirebon Prujakan Station at 4,681 customers.
During his visit to Cirebon Station, Bobby inspected various customer service facilities, including ticket sales counters, customer service, CCTV monitoring rooms, health posts, and the Service on Train (SOT) centre serving as the coordination hub for train crew services during journeys. Bobby also greeted customers awaiting train departures and dialogued with station service personnel, including porters assisting customers with their belongings.
The inspection then continued to Cirebon Prujakan Station, an important station serving long-distance railway journeys in the Cirebon region. At this location, Bobby inspected the Free Motorcycle Transport (Motis) Eid transport service, the Griya Karya facility for operational workers, the Lost and Found room, and the health post to ensure service readiness for customers during the homebound travel period.
During these activities, Bobby also greeted customers awaiting train departures in the station waiting area and presented souvenirs as a token of appreciation to customers who had entrusted their homebound journeys to railway transport.
The visit to Cirebon Station was also attended by Indonesia’s Deputy Minister of Environment Diaz Faisal Malik Hendropriyono, who together with KAI officials inspected the station’s Temporary Waste Disposal Site (TPS). Waste management at Cirebon Station was conducted through waste segregation and the provision of water stations to reduce single-use plastic bottle consumption.
Bobby conveyed that the direct visit to the stations was carried out to ensure all customer services operated optimally amid increased population mobility during the Eid transport period.
“Cirebon has an important role as a railway transportation hub on Java. Many customers make inter-regional journeys through this station, so service readiness must be ensured to run well,” Bobby said.
According to Bobby, customer service readiness remained a priority during the Eid transport period, ranging from station services, facility cleanliness, personnel readiness, to support for health services for customers.