KAI Continues Operational Recovery to Serve Public Mobility on the Upcoming Workday of 11 May 2026
Jakarta (ANTARA) - PT Kereta Api Indonesia (Persero) is continuing the process of recovering operations for Commuter Line services on the Cikarang route ahead of public activities on workdays. Various operational safety measures are still being implemented to ensure that train journeys remain safe and controlled amid the ongoing track inspection process.
In this recovery process, KAI is still applying speed restrictions on train journeys at several points on the Bekasi to Cikarang route, with speeds ranging from 60-80 km/h. This policy is implemented to support the track inspection process, operational recovery, and to maintain train journey safety.
KAI Vice President of Corporate Communication, Anne Purba, stated that safety remains the top priority in every stage of the ongoing operational recovery.
“Speed restrictions are still necessary so that the track inspection and operational recovery processes can proceed well while still maintaining train journey safety. We understand that this situation impacts journey delays, particularly on the Commuter Line Cikarang route, and we apologise to our passengers,” said Anne.
KAI records show that the operational performance of the Commuter Line on the Cikarang route continues to demonstrate a recovery trend. On 7 May 2026, the on-time departure punctuality rate was recorded at 87% and arrivals at 81%, with an average delay of 2.2 minutes for departures and 3.3 minutes for arrivals. Meanwhile, on 8 May 2026, the on-time rate improved to 88% for departures and 85% for arrivals, with an average delay of 1.8 minutes for departures and 2.3 minutes for arrivals.
Anne added that KAI continues to coordinate with various parties to ensure that the train journey recovery process runs increasingly better day by day.
“In parallel, KAI continues to coordinate with various parties so that train journeys recover further while still prioritising journey safety,” added Anne.
In addition to focusing on operations, KAI is also continuing to provide assistance to affected passengers and their families from the incident at Bekasi Timur Station.
As of Sunday (10/5) at 08:00 WIB, 97 passengers have been allowed to return home and continue their recovery with their families. Meanwhile, 11 other passengers are still undergoing further treatment at several hospitals, with their conditions monitored periodically.
“We continue to maintain communication with hospitals, families, and related parties to ensure that every assistance process runs smoothly. Passengers who are still being treated continue to be monitored by us, while passengers who have returned home also receive assistance as needed,” said Anne.
KAI is also still opening claim or reimbursement services for passengers who underwent independent treatment. Applications can be made by completing documents including proof of journey, passenger identity, receipts and details of treatment costs, medical summary, and a copy of the bank account. Once the documents are deemed complete, the claim process will be coordinated with the insurance party, with an estimated completion of no later than 21 working days.
Psychological support through trauma healing services is also still available for passengers or families who need it. These services can be accessed via the Information Post at Bekasi Timur Station or the call centre at 0812-9660-5747. Assistance is provided in stages, from telemedicine to face-to-face, according to the passengers’ conditions and needs.