KAI Cirebon Returns Passengers’ Lost Property Worth Rp702 Million

Cirebon (ANTARA) - PT Kereta Api Indonesia (KAI) Region 3 Cirebon, West Java, returned 617 items left behind by passengers between January and September 2026, with an estimated value of Rp702.58 million.

KAI Region 3 Cirebon Public Relations Manager Muhibbuddin said the items were returned through its Lost and Found service, which helps passengers recover belongings left on trains or at stations.

“Customer comfort is not only about safe and punctual journeys, but also about taking care of items left behind,” Muhibbuddin said when contacted in Cirebon on Tuesday.

Over the nine-month period, 617 items were returned to their owners, while 36 were still being processed, he said.

“Meanwhile, 31 food items were destroyed because they were no longer fit for consumption,” he said.

By category, the found property comprised 358 ordinary items, 259 valuables and 67 food items, he said.

He said all found property was handled in accordance with company procedures, taking into account each item’s type and condition before it was returned to its owner.

Muhibbuddin said staff recorded and secured found items to make them easier to trace and ensure they were handed over in line with the rules.

He urged passengers to check their belongings before getting off a train or leaving a station to avoid losing them.

Passengers should check their seats, luggage racks and the area around them before completing their journey, he said.

If an item is left behind or lost, passengers can report it promptly to KAI staff at the station so that a search can be followed up, he added.

“We urge all customers to keep a closer eye on their belongings. If anything is left behind, please do not hesitate to report it to KAI staff immediately,” he said.