KAI Cirebon Ensures Full Refund for Customers Affected by KA Bangunkarta Derailment

Evacuation and track repairs have been completed, allowing the rails at Bumiayu platform to be traversed again on Tuesday at 04:08 WIB. Cirebon (ANTARA) - PT Kereta Api Indonesia (KAI) Daop 3 Cirebon, West Java, has assured full refunds for customers affected by the KA Bangunkarta train derailment at Bumiayu Station, Brebes, Central Java. The Public Relations Manager of PT KAI Daop 3 Cirebon, Muhibbuddin, in Cirebon on Tuesday, stated that a 100 percent refund policy is provided for all ticket cancellations due to the travel disruption. He mentioned that during the period of 6 to 7 April 2026, KAI has processed cancellations for 273 customer tickets. “We fully realise that this incident has a significant impact on the travel plans of many customers,” he said. According to him, refund applications can be made at stations up to seven days after the scheduled departure. In addition to full refunds, KAI is also providing additional compensation in the form of service recovery for customers experiencing significant delays. Muhibbuddin acknowledged that in the field implementation, there are still several challenges, including queues for refunds at stations. “However, in carrying out these various efforts, we greatly understand the discomfort felt by customers,” he said. He explained that the incident caused seven train trips to be cancelled, and 27 other trips to be rerouted via the Semarang loop line. During the handling, his team deployed technical personnel and management for 11 hours to evacuate the train set and repair the track. “Evacuation and track repairs have been completed, so the rails at Bumiayu platform can be traversed again on Tuesday at 04:08 WIB,” he said. He assured that currently, operations of trains passing through are still subject to speed restrictions to ensure travel safety. Train speeds, he said, are temporarily limited to 20 kilometres per hour and will be gradually increased towards normal conditions. “We apologise for the inconvenience that occurred and thank customers for their patience,” said Muhibbuddin.