KAI Begins Gradual Restoration of Long-Distance Train Services Today

PT Kereta Api Indonesia (Persero) is beginning to reorganise the operations of its long-distance train services, which were previously disrupted. The recovery is being carried out gradually from today, Thursday 30 April 2026, while still placing safety aspects as the top priority. Vice President of Corporate Communication at KAI, Anne Purba, stated that train journeys are still experiencing delays as part of the operational pattern adjustment. She explained that the arrangements are being made carefully to ensure services can resume safely and under control. “Currently, train journeys are still experiencing some delays as part of the operational pattern adjustment process,” said Anne in a written statement in Jakarta on Wednesday (29/4/2026). Amid this process, KAI ensures that customer rights remain a priority. As of 29 April 2026 at 17:00 WIB, 13,027 long-distance train tickets affected by disruptions in East Bekasi have been processed for refunds. Anne explained that the full refund policy is provided as a form of assurance for customers. She emphasised that refunds are made at 100 percent excluding booking fees and can be accessed through various service channels. Refunds apply to passengers who cancel their journeys due to delays, postponements of more than one hour, route changes, or those who choose not to use replacement trains. This policy also covers return tickets, connecting tickets, and services under one affected booking code. KAI also provides options for customers who wish to continue their journeys. Passengers can use replacement trains without additional costs if the class is equivalent or higher. If the journey cannot be completed to the final destination, the company prepares onward transport, while refund rights remain available. The refund process can be done through station counters, the 121 Contact Centre service, or the Access by KAI application. The submission deadline is up to seven days from the scheduled departure, with the disbursement process aimed to be completed within a maximum of 1x24 hours. “We apologise for the inconvenience experienced by customers. During this recovery process, we ask for understanding if journeys still experience delays,” said Anne. She added that KAI continues to strive to ensure services return to normal while upholding customer rights fulfilment.