KAI Apologises for Access by KAI Disruption, System Recovery Underway

Jakarta (ANTARA) - PT Kereta Api Indonesia (Persero) has apologised to all customers for the disruption to the Access by KAI service that occurred on Tuesday, 11 August 2026.

Vice President of Corporate Communication at KAI, Anne Purba, said that customers can still purchase tickets through the KAI 121 contact centre and station counters.

“On behalf of KAI, we apologise for the inconvenience experienced by our customers. We understand the need for customers to maintain access to ticket purchases and travel information,” said Anne.

As part of the system recovery and strengthening process, KAI will carry out system maintenance starting at 9.00 pm Western Indonesian Time. During this process, ticket bookings can only be made temporarily offline through station counters.

KAI is targeting online ticket purchase services to be accessible again from 11.00 pm Western Indonesian Time.

“Our team continues to work so that the recovery process runs smoothly and services can be used by customers again according to target. Once again, we apologise and thank all customers for their patience and understanding,” concluded Anne.