KAI: 84 victims of Bekasi Timur incident return home, 17 still under treatment
Jakarta (ANTARA) - PT Kereta Api Indonesia (Persero) has stated that 84 victims of the train collision incident in Bekasi Timur have returned home, while 17 others are still undergoing intensive treatment at hospitals.
KAI Vice President of Corporate Communication Anne Purba said the company continues to accompany all affected customers and their families following the incident at Bekasi Timur Station until the handling process is complete.
“As of Monday (4/5), 84 customers have returned home, while 17 customers are still receiving treatment at several hospitals,” Anne said in a statement in Jakarta on Monday.
KAI ensures that the condition of customers is monitored regularly to meet all handling needs.
Anne conveyed that comprehensive accompaniment is provided, both for customers still under treatment and those who have returned home.
“We continue to monitor the condition of customers still under treatment and ensure that handling needs are met. For customers who have returned home, we continue the accompaniment as needed,” she said.
KAI also provides a claims or reimbursement mechanism for customers undergoing independent treatment. The required documents include proof of travel, customer identity, receipts and details of treatment costs, medical summary, and a copy of the bank account.
Once the documents are deemed complete, the claims process will be coordinated with the insurance party, with an estimated completion of no later than 21 working days.
As part of the recovery process, trauma healing services are still available for customers and families who need them. Applications can be made through the Information Post at Bekasi Timur or the call centre at 0812-9660-5747. Accompaniment can begin via telemedicine and continue in person as needed.
KAI is also handling customers’ lost belongings from the incident. As of 4 May 2026 at 08:00 WIB, 115 items have been found. Of these, 61 items have been returned to their owners, while 54 items are still awaiting collection.
All items have been secured and recorded through the Lost and Found service at Bekasi Timur Station. KAI urges customers, families, or relatives who feel they have lost items to immediately visit the post for verification and collection processes.
“KAI guarantees that every item is processed through careful verification so it can be returned to the rightful owner. We also apologise for the inconvenience experienced by customers,” Anne added.
The Information Post at Bekasi Timur Station remains open until 11 May 2026 as a centre for accompaniment services, covering information, administrative coordination, follow-up services, and psychological support.
“KAI will continue to ensure that the entire accompaniment process runs well so that customers and families can go through the recovery period more calmly and directedly,” Anne said.