KAI: 18 Suspected Harassment Cases Occur on KRL During January–March 2026
JAKARTA — PT Kereta Api Indonesia (KAI) has recorded 21 reports of suspected sexual harassment during the period from January to March 2026. The majority of the reports occurred on commuter rail (KRL) journeys, while others took place on long-distance trains.
Although the number is considered small compared to the total customer feedback, KAI emphasises that every report is handled seriously.
Vice President of Corporate Communication at PT KAI, Anne Purba, stated that throughout the first quarter of 2026, KAI received 18 reports of suspected sexual harassment on KRL and three reports on long-distance trains.
Based on KAI’s data from 2020 to 2025, there has been an average of around 50 reports of suspected sexual harassment each year. This figure combines incidents on both KRL and long-distance trains.
Anne explained that the majority of reports received involve suspected physical sexual harassment. However, this number is considered relatively small compared to the total customer suggestions, criticisms, and feedback received by KAI each year.
In a year, KAI receives around 2 to 3 million suggestions, criticisms, and feedback from customers.
“Out of 2 to 3 million, there are about 50 reports of sexual harassment. From a percentage perspective, it’s small, but we take even one case of harassment seriously,” Anne clarified.
As follow-up actions, KAI focuses on protecting victims and preventing perpetrators. Efforts include operating CCTV analytics and implementing a blacklist for sexual harassment offenders.
Additionally, KAI has introduced a revamped ticketing feature that allows female passengers to choose seats near other women through KTP ID identification.
Although sexual harassment cases are still recorded, Anne urges the public not to hesitate to use rail transport. She also encourages victims or witnesses to report incidents immediately.
“Don’t be afraid to take the train. We must be safe on public transport,” Anne said.
“Report any incident that makes us uncomfortable, so we can realise safe transportation,” she added.