Just a Selfie Without Queuing: Monthly Authentication Becomes Easier with Andal by Taspen
PT TASPEN (Persero) is introducing a convenient authentication service for pension participants through the Andal by Taspen application. This service is intended for all participants, particularly retirees who have completed facial recording or enrolment.
Authentication can be performed independently at any time and place, simply via a selfie using a mobile phone. This initiative is part of the company’s digital transformation to provide more practical, secure, and efficient services, without needing to visit a branch office or queue at a payment office.
TASPEN’s Corporate Secretary, Henra, stated that authentication is an important part of maintaining the accuracy and security of benefit distribution. “Authentication is a form of protection for participants so that pension benefits are received by the rightful party. Through the Andal by Taspen app, the authentication process is much easier because it can be done independently, quickly, and securely with just a selfie,” said Henra.
The steps for authentication via the Andal by TASPEN app are as follows:
Download the Andal by Taspen app via the Play Store or App Store.
Select the Authentication menu on the app’s main page.
Enter your Taspen Number (NOTAS).
Take a selfie according to the on-screen instructions for biometric verification.
Wait for the notification that the authentication process has been successful.
To facilitate the authentication process, participants are advised to ensure sufficient lighting when taking the selfie and use a stable internet connection. Participants are also encouraged to choose a location that is not too crowded to minimise disruptions, and to ensure the mobile phone camera is in good condition so that the image capture is not blurry.
As of April 2026, the Andal by Taspen app has been downloaded 2.8 million times via the App Store and Play Store. The effectiveness of this app has been directly felt by participants, one of whom is Satuhu Iswindiono, a TASPEN participant from the Jember Branch Office.
“The presence of the Andal app is very helpful for us. The authentication process is much more practical and quick, and can even be done without logging in first. This really makes it easier for us retirees,” he said.
As a form of inclusive service, TASPEN still provides manual authentication options for participants who experience technical difficulties in accessing digital services. Participants can visit payment partners directly or utilise the Home Visit Service to ensure continuity of benefit receipt.
As part of service transformation, TASPEN continues to innovate in delivering more adaptive, transparent, and digital-based systems. This commitment aligns with TASPEN’s role as a Center of Excellence in managing social security for civil servants, while also supporting the implementation of President Prabowo Subianto’s Asta Cita, particularly in strengthening effective, accountable, and technology-based governance.
TASPEN urges all participants and the public to be cautious of scams impersonating TASPEN. All TASPEN services are free of charge.