Jasa Raharja: Digital Transformation Key to Enhancing Service Quality
Semarang, VIVA – The Coordination Meeting (Rakor) for Samsat Supervisors for the 2026 Fiscal Year was held in Semarang, Central Java, on Wednesday, 22 April 2026, to accelerate the digital transformation of Samsat services.
In this national forum, Jasa Raharja reaffirmed its commitment to delivering public services that are easier, faster, and more integrated, with a spirit of wholehearted service, while addressing society’s demands for increasingly modern and responsive services.
The Rakor adopted the theme of Strengthening Samsat Supervisors’ Synergy Through Digital Transformation to Enhance Public Service Quality and was attended by representatives from the three Samsat pillars: Polri, the Ministry of Home Affairs, and Jasa Raharja, from across Indonesia.
The event was opened by the Head of Traffic Corps of Polri, Inspector General Agus Suryonugroho, and attended by the President Director of Jasa Raharja, Muhammad Awaluddin, and the Director General of Regional Financial and Asset Management of the Ministry of Home Affairs RI, Agus Fatoni.
The Rakor was also joined by all Provincial Samsat Supervisory Teams (TPS), comprising the Heads of Traffic Directorates of Regional Police, Heads of Regional Financial and Asset Agencies, and Heads of Jasa Raharja Regional Offices throughout Indonesia.
In opening the event, Inspector General Agus Suryonugroho, Head of Traffic Corps of Polri, emphasised the importance of maintaining synergy among the three Samsat pillars and ensuring optimal public services.
He stated, “The transformation of public services must continue to be driven. Society should not face difficulties when paying taxes. The synergy of the three pillars must be maintained to avoid conflicts.”
Agus also stressed that digitalisation is a crucial step in improving service quality, while also promoting the readiness of human resources capable of supporting technology implementation in the Samsat environment.
As part of a state-owned enterprise within the Danantara Indonesia ecosystem, Jasa Raharja continues to promote service innovations that provide convenience for the public.
President Director of Jasa Raharja, Muhammad Awaluddin, emphasised that digital transformation is the key to enhancing future service quality.
To this end, Jasa Raharja initiated three important points: data integration, shifting service patterns to proactive, and providing seamless services for the public.
“How to unify and integrate data so that it becomes a single entity, becoming integrated action. Then, how patterns that were previously reactive and passive change to proactive. And services that are seamless, easy, precise, fast, and affordable,” he explained.