Jasa Marga Transfers Public Service Knowledge to Dozens of State-Owned Enterprises

PT Jasa Marga (Persero) Tbk has been selected as a mentor for Command Center Management in the Marketing Center of Excellence (CoE) programme initiated by PT Danantara Asset Management. The programme is designed as a vehicle for knowledge transfer, the exchange of best practices, and the strengthening of cross-SOE service capabilities to promote the sustainable internalisation of a wholehearted service culture. Jasa Marga’s mentoring focused on two key areas: Integrated Service Monitoring and Incident & Crisis Response Management.

The event, themed ‘Command Center Management: Turning Information into Decisions, Decisions into Actions, and Actions into Public Trust’, was held at the Jasamarga Tollroad Command Center (JMTC) in Jatiasih, Bekasi, on Wednesday, 15 July 2026. Four state-owned enterprises participated as direct mentees: PT PLN (Persero), PT ASDP Indonesia Ferry (Persero), PT Pelabuhan Indonesia (Persero), and PT Kereta Commuter Indonesia. Representatives from 22 other public service SOEs also joined the session online.

During his remarks, Jasa Marga President Director Rivan A. Purwantono noted that the approximately 3.5 million vehicles using the Jasa Marga Group’s toll roads daily reflect significant public trust and present an opportunity for the company to create sustainable value. He explained that the customer service experience is built on the company’s ability to respond accurately to toll road traffic dynamics, ensuring that when congestion occurs, traffic management is supported by real-time information to meet road users’ needs.