Jasa Marga Mentors State-Owned Enterprises on Command Centre Management to Strengthen Public Service Response

PT Jasa Marga (Persero) is serving as a mentor for command centre management in a programme organised by the Marketing Center of Excellence (CoE) of Danantara, aiming to strengthen response speed, data-driven decision-making, and public service among state-owned enterprises (SOEs). The programme, which involves SOEs including PT PLN, PT ASDP Indonesia Ferry, and PT Pelabuhan Indonesia, focuses on integrated service monitoring and incident and crisis response management.

Jasa Marga President Director Rivan A. Purwantono stated that the company’s experience handling approximately 3.5 million vehicles daily on its toll roads forms the foundation of the mentoring. He explained that the Jasamarga Tollroad Command Center (JMTC) not only serves as a hub for traffic data and customer feedback but also supports integrated data processing and analysis. The company is developing a smart toll road ecosystem, shifting from a pure infrastructure paradigm to an ‘infraculture’ that delivers value and experience to the public.

Managing Director of Human Capital at PT Danantara Asset Management, Agus Dwi Handaya, noted that Jasa Marga plays a strategic role in maintaining the smooth movement of people, goods, and national economic activity. He highlighted that even a few minutes of delay on a toll road can create risks, making reliable dashboard technology crucial for clarifying priorities and accelerating decision-making. Senior Director Chief Marketing Officer Dendi T. Danianto added that Jasa Marga was selected as a mentor due to its unique public service characteristics, with the programme designed to foster collaboration and build customer-obsessed organisations across the SOE sector.