Jasa Marga launches Call Centre 133 emergency service for toll road users

Jakarta — The Managing Director of PT Jasa Marga (Persero) Tbk, Rivan A Purwantono, announced the launch of a new Call Centre 133 to provide toll road users experiencing emergencies with rapid access to assistance services.

“The 133 access code will make it easier for toll road users experiencing emergencies to quickly contact assistance services. Additionally, this number is easier to remember due to its unique digit sequence,” Rivan stated in a statement released in Jakarta on Wednesday.

With the three-digit number, he explained, the service becomes more responsive and enables toll road users to access information, report emergencies, and request assistance from field personnel more readily.

Jasa Marga’s Jasamarga Nusantara Tollroad Regional Division (JNT) recorded increases in traffic volume across five Regional Nusantara toll road segments from ten days before to four days before Eid al-Fitr (11-17 March 2026).

Overall, total traffic volume reached 1,311,659 vehicles, representing a 2.85 per cent increase from the normal traffic volume of 1,275,366 vehicles.

Traffic volume breakdowns across the five Regional Nusantara toll road segments through four days before Eid al-Fitr are as follows:

The Belawan–Medan–Tanjung Morawa segment recorded 586,770 vehicles, a 1.66 per cent increase from the normal volume of 577,165 vehicles. Of this traffic, 151,890 vehicles exited Medan via the Amplas toll gate, a 6.55 per cent increase from the normal figure of 142,554 vehicles. Meanwhile, 138,751 vehicles entered Medan via Amplas toll gate, a 2.66 per cent increase from the normal volume of 135,161 vehicles.

The Medan–Kualanamu–Tebing Tinggi segment recorded 116,878 vehicles passing through, a 10.27 per cent increase from the normal volume of 105,991 vehicles. Of these, 37,504 vehicles entered from the Kualanamu toll gate from the direction of Kualanamu International Airport, representing a 13.52 per cent increase from the normal figure of 33,037 vehicles. Meanwhile, 40,126 vehicles headed towards Kualanamu International Airport via the Kualanamu toll gate, a 13.38 per cent increase from the normal volume of 35,390 vehicles.

The Balikpapan–Samarinda segment recorded 83,158 vehicles, a 13.17 per cent increase from the normal volume of 73,479 vehicles.

The Manado–Bitung segment recorded 52,024 vehicles, a 13.06 per cent increase from the normal volume of 46,015 vehicles.

The Solo–Yogyakarta NYIA Kulon Progo segment (Kartasura–Prambanan) recorded 111,507 vehicles, an 18.05 per cent increase from the normal volume of 94,458 vehicles. Of these, 53,611 vehicles headed towards Yogyakarta via the Prambanan toll gate, an 11.01 per cent increase from the normal figure of 48,296 vehicles.