Japati charges

Japati charges

From Kompas

In my telephone May bill there are charges listed for the use of Japati service amounting to Rp 4,950. As I have never used this service, I feel burdened by the charge. There is no mention of Japati in my June bill. However, my July bill greatly shocked me because there is a charge for Japati which amounts to Rp 17,500.

The officer in charge explained to me that I was charged for the Japati service for taking part in TV quizzes. I have checked with all members of my family and found that no one ever took part in such a quiz. The question now is how PT Telkom should respond to this matter, particularly now that I feel that I have been cheated twice.

SUTAN MARPAUNG

Jakarta