Jamkrindo at 56: Nurturing Trust Amidst Change
Not many companies can survive more than half a century, especially in a world moving at such a rapid pace. Global economic uncertainty, accelerating digitalisation, the rise of artificial intelligence, and shifting customer behaviour have transformed the financial services landscape in a relatively short time. In such a situation, a company’s longevity is no longer determined solely by the size of its capital or how long it has been established. Many companies grow quickly but are then displaced because they fail to read the direction of change. Only a few institutions manage to adapt, maintain relevance, and continuously renew themselves to retain public trust.
The 56th anniversary of Jamkrindo should therefore be seen as more than just a celebration of age. It is a moment to reflect that a company’s long journey is built on something intangible. It is not merely capital, technology, or massive assets, but trust that is nurtured over time, passed down from one generation to the next, and safeguarded through thousands of decisions made with integrity.
Trust remains the most valuable currency in business. Buildings can be constructed more magnificently, technology can be updated at any time, and business strategies can be rearranged according to market dynamics. But trust cannot be born instantly. It is built through consistency of service, good governance, the courage to uphold integrity, and the ability to fulfil the mandate given by the public. The 2025 Edelman Trust Barometer shows that the business sector still enjoys a higher level of trust compared to government, media, or non-governmental organisations. This finding confirms that in an increasingly complex world, trust has become a strategic asset that determines an organisation’s sustainability. For financial service companies, trust is an irreplaceable foundation. Without it, any growth loses its meaning.
However, trust is not the end result of a transformation. On the contrary, trust is the reason why transformation must continue. Today, no company can survive by relying solely on past successes. Global business history shows that change is a test for every institution. Kodak, Nokia, and Blockbuster were once market leaders in their eras, but when change came faster than their ability to adapt, their glory slowly faded. This lesson reminds us that a company’s longevity is not determined merely by the size of its assets or the strength of its reputation, but also by the courage to keep changing.
The world is changing too fast. Digitalisation is altering how society obtains services. Artificial intelligence is giving birth to new business models. Regulations are evolving in line with economic dynamics. At the same time, customers are demanding services that are faster, easier, safer, and of higher quality. In such a situation, the companies that survive are not the biggest, but the most adaptive. This is where transformation finds its true meaning. Transformation is not merely about replacing technological systems, accelerating digital processes, or introducing new services. Transformation is the courage to change the organisation’s way of thinking. It touches governance, strengthens risk management, improves service quality, and builds adaptive and high-integrity human resources. Technology is merely a tool; it is people who determine the direction of change.
For Jamkrindo, as part of the Indonesia Financial Group holding, the transformation being carried out does not stop at the company’s internal environment. Its impact flows much wider and deeper. Behind every corporate target lies the mandate to safeguard the sustainability of millions of business actors who need access to financing. Behind every guarantee, there is a business that continues to grow, jobs that are maintained, and an economic wheel that keeps turning. This is reflected in Jamkrindo’s achievements in supporting people’s businesses. Jamkrindo’s guarantee volume reached Rp247.57 trillion, demonstrating a strong business scale and contribution to the national productive sector. Jamkrindo has reached more than 5.56 million micro, small, and medium enterprises (MSMEs) and cooperatives. These figures show that the guarantee function is not merely a business activity, but an important instrument in expanding access to financing, strengthening MSME resilience, and keeping the economy pulsating.
Therefore, maintaining Jamkrindo’s sustainability essentially means maintaining the sustainability of millions of business actors who are the backbone of the Indonesian economy. This is where a company no longer merely pursues corporate growth, but also helps build the foundation of national development. Moreover, Jamkrindo’s 56th anniversary takes place at a very important momentum, as the guarantee industry is entering a consolidation phase in line with the shareholders’ policy direction to strengthen the industry structure, increase institutional capacity, strengthen governance, and enhance competitiveness so that the guarantee industry grows healthier, more efficient, professional, and sustainable.
This spirit is then translated into five spirits that Jamkrindo carries at the age of 56. The spirit of gratitude reminds us that a long journey is a gift that must be guarded.