IT-based logistics firms give customers more than a better sleep

IT-based logistics firms give customers more than a better sleep

Rangga Ivananda Contributor Jakarta

The application of information technology (IT) in the logistics business is not only vital to be more competitive, it also gives efficient solutions and a feeling of security to customers.

Currently courier companies that also offer logistics services, including warehousing, are required to provide detailed, transparent and on-line information to their customers about the whereabouts as well as the estimated delivery time of their consignments. And all this is only possible by using today's sophisticated information technology equipment.

Among the major reputable courier companies here that include logistics services in their business are PT Tiki JNE, ELTEHA and PT Repex Wahana. All of them provide real time information to their customers on the status of their consignments.

PT Repex Wahana has applied information technology in its business for years. Its sister company, PT Repex Perdana International, is a global service partner of U.S.- based Federal Express Corporation (FeDex). Every FeDex office and affiliate is connected to the main or central server in the headquarters in Memphis, United States.

After initially using the IT developed by FeDex, Repex Wahana developed its own IT system in 1998 to match the specific requirements of customers here. The company's data base that contains comprehensive information, such as customers' complete addresses and e-mail addresses, date of birth and even their hobbies, makes it possible for a more customized service.

The Repex Wahana has two IT divisions: Technical support and Application development. The technical support handles installation of hardware for the network, telecommunications equipment, personal computers as well as the setting up of operation system and maintenance of networking.

The application development division, meanwhile, attends to the creating of required programs to run the operations more smoothly. For example, this division has adapted the Borland Kylix-based program for administration purposes, such as manpower, financial or accounting and the inventory.

Starting out with the Novell server system, then the Windows NT, in 2000 Repex Wahana turned to the Linux system for all its servers.

To secure the data, its main server is simultaneously operated in tandem mode with a back-up server and a tape storage of 200 GB capacity is used. Uninterrupted Power System (UPS) with 15 KVA capacity is ready to ensure the continuous supply of electricity.

The connection system between main office, branches and outlets utilize leased line with a capacity ranging from 64 Kbps to 512 Kbps made available by major telecommunications companies here, like Telkom, Indosat and Lintasarta. With all the sophisticated information and communication facilities, Repex Wahana ensures its customers a 24-hour access to detailed information on their consignments.

Tiki JNE, meanwhile, although not affiliated with any foreign courier company, has also applied and developed the IT programs required to enhance its services throughout the country. The application of the Global Positioning System (GPS) for its vehicles is one example how this company monitors them by using the latest IT technology. This makes it easier to inform customers of the estimated time of delivery.

Currently, Tiki JNE is also enhancing its on-line information system for its customers throughout Indonesia, so that the entire network comprising head office, branches and agents can provide real time on-line information for the convenience of the customers. A special program using a simple software has also been developed by Tiki JNE to ensure customers' easy and instant access to various information, such as the daily report on consignments stored in the warehouses as well as their status during the entire journey from sender to recipient.

Compared with a number of local logistics companies, Tiki JNE is making breakthroughs in the use of IT solutions for this type of business. At the same time Tiki JNE also assists customers who are new to this technology so that they can get maximum benefit.

Although various softwares for logistics business are available, major logistics providers with their own IT divisions have more specific requirements, so adjustments or modifications have to be made. For those who cannot afford to set up a complete IT system due to the huge investment involved, they can start out with the available software in the market and later adapt as each new requirement arises.

Repex Wahana, for instance, has developed software called In Bond Information System (IBIS). It is relatively huge as it comprises data on warehousing, transportation, customs, customers and all the related administration. The system provides great convenience both to Repex Wahana's staff and the customer. Take for example an imported package has to be instantly handled. Some time before the arrival of the consignment Repex staff is already aware of each detail of the package, including whether the customer needs special permit and so forth. Using the IBIS more accurate information on delivery, warehousing, transferring to other destinations and so forth can be instantly provided to customers.

Today's state-of-the-art IT and communications technology is a true blessing for all sorts of businesses, including the courier and logistics companies. This and their highly professional staff providing personalized and customized services really provide reliable solutions to customers. And a sound sleep, to top it off.

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