Integrated Service Desk for Bandung Student Admissions to Ease Citizen Burden
To facilitate the school registration process for the 2026/2027 academic year, the Bandung City Government, through the Education Office (Disdik), has introduced an Integrated Service Desk for the Student Admission System (SPMB). This service serves as a one-stop solution for various administrative hurdles frequently faced by prospective students and parents.
The Secretary of the Bandung City Education Office, Edy Suparjastoto, explained on Monday (8/6) that this year’s SPMB system follows five main stages: data collection, registration, selection, announcement, and re-registration. The process has currently entered the first registration phase, running from 8 to 12 June 2026.
“At this stage, registration is open for the affirmation track for underprivileged families and the achievement track. Most importantly, the public must have completed the data collection stage and uploaded all necessary requirements,” he stated.
General requirements include Family Cards (KK), Birth Certificates, and parents’ ID cards (KTP). However, many citizens encounter difficulties with these documents. To address this, the integrated service involves several regional agencies, such as the Department of Population and Civil Registration (Disdukcapil) and the Social Services Department. Through this collaboration, various document-related issues can be resolved at the same location.
“For instance, if a Family Card is damaged or needs updating, or if a birth certificate has not been issued, citizens can go directly to the Disdukcapil desk. Similarly, those requiring verification of social assistance data can be served directly by the Social Services Department,” he explained.
Furthermore, the Education Office provides direct assistance regarding school selection, understanding admission tracks, and selection mechanisms. Officers are prepared to help parents determine the best strategy based on each student’s circumstances. The most common complaints relate to the data collection process and login failures due to unsynchronised population data, alongside general consultations.
“This integrated service has been open since the data collection period began on 11 May 2026 and will continue until 28 June 2026, or until the registration stages are completed and the selection process begins,” he concluded.
In addition to in-person services, the public can access information and file complaints through the official Bandung SPMB website, which features a 24-hour chatbot and information services. Edy urged the public not to trust parties offering unofficial school admission assistance.
“Do not trust admission brokers. All processes are conducted transparently and are system-based. Complete your requirements, understand the tracks, and choose the greatest opportunity,” he emphasised.
Edy also reminded parents not to rush registration on the first day, but rather to monitor opportunities through the available system, particularly for the achievement and domicile tracks. For primary school (SD) levels, age is the primary determining factor in selection, rather than residential distance, which is a common misconception.
“We invite all residents of Bandung City to utilise the integrated service if they encounter obstacles during the SPMB process. Please come directly to the SPMB Integrated Service Desk. We are ready to serve until completion. Our principle is that no school-aged child in Bandung should be denied access to education,” he added.