inDrive Reinforces Strategy Centred on Driver Welfare

The sustainability of the online transportation industry is increasingly determined by a platform’s ability to build an ecosystem that provides added value for drivers while maintaining service quality for customers. Therefore, an approach that prioritises partner welfare is a strategy that industry players continue to strengthen. inDrive used the momentum of its 13th anniversary to affirm its commitment to reinforcing a service model that emphasises fairness, transparency, and flexibility for drivers in choosing trips. inDrive Indonesia Country Manager Rio Aristo stated that since commencing operations in Indonesia in 2019, the company has strived to build an online transportation ecosystem that is not solely oriented towards business growth, but also provides benefits for driver partners and customers. “This 13th anniversary celebration is an achievement we have attained thanks to the trust of our customers and the dedication of our drivers. Since arriving in Indonesia in 2019, we have remained committed to delivering fairer services by prioritising driver welfare as well as customer safety and comfort. Going forward, we will continue to innovate so that more people can experience the benefits of inDrive’s services,” Rio said. To date, inDrive operates in more than 70 cities across Indonesia. The company stated it will continue to strengthen various safety features, improve service quality, and expand public access to safe and comfortable mobility services. Globally, inDrive is present in over 1,200 cities across 48 countries. In addition to ride-hailing services, the company also develops intercity transport, delivery, and financial services. In the social sector, inDrive runs various community empowerment programmes through inVision, focusing on education, community capacity building, and improving public welfare.