inDrive Reinforces Strategy Centred on Driver Welfare

The sustainability of the ride-hailing industry is increasingly determined by a platform’s ability to build an ecosystem that delivers added value for drivers whilst maintaining service quality for customers. For this reason, an approach prioritising partner welfare has become a strategy that industry players continue to strengthen.

inDrive is using the momentum of its 13th anniversary to reaffirm its commitment to strengthening a service model that prioritises fairness, transparency and flexibility for drivers in choosing journeys.

inDrive Indonesia Country Manager Rio Aristo said that since beginning operations in Indonesia in 2019, the company has worked to build a ride-hailing ecosystem oriented not only towards business growth, but also towards delivering benefits for driver partners and customers.

“This 13th-anniversary celebration is an achievement we owe to our customers’ trust and our drivers’ dedication. Since arriving in Indonesia in 2019, we have remained committed to providing fairer services by prioritising driver welfare as well as customer safety and comfort. Going forward, we will continue to innovate so that more people can benefit from inDrive’s services,” said Rio.

To date, inDrive has operated in more than 70 cities across Indonesia. The company stated it will continue to strengthen various safety features, improve service quality and widen public access to safe and comfortable mobility services.

Globally, inDrive operates in more than 1,200 cities across 48 countries. Beyond ride-hailing, the company also develops intercity transport, delivery and financial services. In the social sphere, inDrive runs various community empowerment programmes through inVision, focusing on education, community capacity building and improved public welfare.