Indovision's poor service

Indovision's poor service

I'm a subscriber to Indovision (P.T. Matahara Lintas
Cakrawala) and I have patiently ignored the customer service
representatives' unfriendly behavior over a period of five (!)
years.

Every month I get hustled by Indovision, either via telephone,
SMS or E-mail to pay my subscription fee. When I answer that I
already transferred the money (via BNI, Amlapura) they request a
fax of the bank receipt, which means more paperwork and costs for
me.

It always takes several complaints until my transfers finally
show up on Indovision's statement! Indovision has only two bank
accounts: Lippo and BCA. Branches of these banks are more then 50
kilometers from my home in Amlapura, Bali.

For a Rp 295,500 per month subscription fee, is it too much to
expect some professional service? Indovision should consider
opening accounts at other major banks in Indonesia. BNI is the
second largest in the country to make it easier for customers who
do not live in big cities.

Indovision does not even have a nation-wide toll-free customer
telephone number! I would like to know how many other subscribers
are facing similar problems with Indovision's poor service.

MICHAEL BEER, Amlapura, Bali