Indosat confirms network readiness across 77 Lebaran 2026 homecoming routes
Indosat Senior Vice-President and Head of Network Operations Raden Tofan predicted an approximately 18 per cent surge in telecommunications traffic during the Lebaran homecoming period at a press conference in Jakarta on Friday. He said peak traffic is expected on the first or second day after Eid al-Fitr.
"Usually the peak is on H+1 or H+2 after Lebaran. It's not on the day itself because people are focused on worship and visiting family," Tofan said.
Indosat estimates that 14 million of its subscribers will undertake homecoming journeys this Lebaran. The mobile operator is therefore ensuring network reliability across 77 homecoming routes comprising 36 toll road routes, 31 non-toll road routes, and 10 railway lines.
"The routes we have prepared cover 8,100 kilometres consisting of 77 routes, spread across 13 cities," Tofan said.
Indosat's network coverage along homecoming routes encompasses major Indonesian cities including Jakarta, Surabaya, Denpasar, Mataram, Aceh, Medan, Palembang, Pontianak, Samarinda, Banjarmasin, Makassar, and Manado.
Beyond homecoming routes, Indosat is also ensuring network readiness at 797 strategic points of interest, including bus terminals, railway stations, airports, tourist attractions, and homecoming destinations.
To ensure network reliability throughout the homecoming period, Indosat has prepared 2,500 technicians on standby 24 hours a day.
"We also have standby command posts. We are collaborating with the government, so we have established around 16 joint posts with the Ministry of Communications and Digital," Tofan said.
Indosat is also utilising artificial intelligence technology to improve the accuracy of network monitoring and field response. The company's network monitoring system is now supported by five years of historical data analysed using AI.
AI is also being used to support the performance of field technicians. Indosat has introduced an AI-based digital assistant system that enables technicians to find solutions related to network conditions in the field and determine the appropriate steps to take in the event of disruptions.
"Usually the peak is on H+1 or H+2 after Lebaran. It's not on the day itself because people are focused on worship and visiting family," Tofan said.
Indosat estimates that 14 million of its subscribers will undertake homecoming journeys this Lebaran. The mobile operator is therefore ensuring network reliability across 77 homecoming routes comprising 36 toll road routes, 31 non-toll road routes, and 10 railway lines.
"The routes we have prepared cover 8,100 kilometres consisting of 77 routes, spread across 13 cities," Tofan said.
Indosat's network coverage along homecoming routes encompasses major Indonesian cities including Jakarta, Surabaya, Denpasar, Mataram, Aceh, Medan, Palembang, Pontianak, Samarinda, Banjarmasin, Makassar, and Manado.
Beyond homecoming routes, Indosat is also ensuring network readiness at 797 strategic points of interest, including bus terminals, railway stations, airports, tourist attractions, and homecoming destinations.
To ensure network reliability throughout the homecoming period, Indosat has prepared 2,500 technicians on standby 24 hours a day.
"We also have standby command posts. We are collaborating with the government, so we have established around 16 joint posts with the Ministry of Communications and Digital," Tofan said.
Indosat is also utilising artificial intelligence technology to improve the accuracy of network monitoring and field response. The company's network monitoring system is now supported by five years of historical data analysed using AI.
AI is also being used to support the performance of field technicians. Indosat has introduced an AI-based digital assistant system that enables technicians to find solutions related to network conditions in the field and determine the appropriate steps to take in the event of disruptions.