Indosaku Commits to Strengthening Governance and Consumer Protection
PT Indosaku Digital Teknologi (Indosaku), a provider of financial services through Fintech Peer-to-Peer (P2P) Lending or online loans, has reaffirmed its commitment to strengthening corporate governance and consumer protection.
Indosaku’s President Director, Yulvina Napitupulu, stated that this commitment follows the evaluation and directives from the Financial Services Authority (OJK). The company respects the decision, will implement the imposed sanctions, and follow up on all improvement recommendations from OJK.
“We view this regulatory evaluation as a momentum for the company to strengthen internal oversight, refine operational processes, and enhance compliance standards across all company activities,” she said in her statement in Jakarta on Sunday.
The company, she added, has taken concrete steps as part of its improvement and governance strengthening efforts, including terminating cooperation with the third-party debt collection vendor PT Teknologi Internasional Nusantara (PT TIN) after discovering practices that do not align with the company’s ethical standards and procedures.
Regarding the debt collection issue in the Semarang area, Central Java, which has drawn public attention, Yulvina stated that the company has responded swiftly by reaching out to affected parties, including the Semarang Fire Department public service.
She emphasised that the company is implementing comprehensive improvement measures across all operational lines, strengthening consumer protection, and ensuring that services remain reliable for the public.
Currently, she continued, the company is accelerating several internal system improvement steps, including refining debt collection procedures, strengthening oversight mechanisms for business partners, and enhancing regular training and evaluations for third parties acting as debt collectors.
The company will also strengthen monitoring mechanisms for debt collection partners by placing an internal quality control (QC) function in the vendor’s operational processes as part of enhanced oversight and implementation of company compliance standards.
Yulvina stated that the company’s operations remain normal and stable. Moving forward, the company will continue to strengthen the implementation of good governance and provide responsible, transparent digital financial services oriented towards consumer protection.
Previously, the Financial Services Authority (OJK) imposed an administrative sanction of Rp875 million on PT Indosaku Digital Teknologi (Indosaku) for non-compliance in managing and overseeing debt collection activities.
Head of the Surveillance and Integrated Financial Services Sector Policy Department of OJK, Agus Firmansyah, in a written statement received in Semarang, Central Java, on Friday (8/5), explained that the violations primarily occurred in debt collection conducted through third parties.
OJK emphasised that the use of third parties in debt collection activities does not transfer or reduce the provider’s responsibility.
“Every provider is obliged to ensure that the appointed third party conducts debt collection activities in a compliant, professional, ethical manner, and in accordance with applicable laws and regulations,” said Agus.
In addition to the administrative fine, OJK issued a written warning to Indosaku’s President Director and ordered the preparation and implementation of an improvement plan for debt collection activities.