Indoprom service

During 1993 I ordered my weekly magazine The Economist and the Saturday edition of the Dutch Telegraaf from a Malang (East Java) book store. I enjoyed their punctual delivery. Unfortunately the book store ceased business and I took a subscription on the Economist with Indoprom. Since then, not one Economist has been delivered within the period mentioned in the cover.

Copies mostly arrive in the middle of the week, or even later. It is impossible to contact Indoprom by phone, the lines are either busy or you are shuffled from one person to another, without success, as it seems only ignorant persons are working over there. Letters go unanswered.

For the editions of the Telegraaf, I contacted the Indoprom branch in Surabaya by phone, but I was rather arrogantly informed that they did not want to send this newspaper to Malang, although I offered to pay for the postage costs. Even delivery to my sister-in-law, living in Surabaya, was refused.

A. B. OLIJ

Malang, East Java