Indoprom apologizes

I am writing in reference to the letter of complaint (Feb. 26) regarding our service. We would like to apologize for what happened to Soren Lax's subscription to Asia Boating. We would like to clarify the matter as follows.

The special offer subscription to Asian Boating was processed and reported on Oct. 16, 1996 to the publisher in Hong Kong but unfortunately the copy did not arrive. We contacted the publisher to check whether they had processed the report or not. After some time there was no reply so we decided to contact them again, but still no response. We decided to refund the payment without waiting for the credit note, and planned to do this on Feb. 26, 1997. Our customer service officer's information regarding refund payment was based on a regulation from the publisher, i.e. we are allowed to send a refund after we receive their credit note.

Regarding subscription to Asiaweek, we received the order on Nov. 20, 1996 by post. It was processed and reported to the publisher on Nov. 29, 1996. It should be noted that for all special subscription offers, the subscriber's first copy will arrive in Jakarta four to six weeks after our report, not four months as mentioned in the letter.

We regret the inconvenience caused.

Customer Service Dept.

NV Indoprom company

Jakarta