Indonesian Embassy in Tokyo holds consultation forum to improve services for citizens
The Embassy of the Republic of Indonesia (KBRI) in Tokyo has held a Public Consultation Forum as an effort to improve public services and protection for Indonesian citizens (WNI) residing in Japan.
KBRI Tokyo said the forum was held at the embassy building on Saturday, amid a significant surge in the number of Indonesian citizens settling in Japan, which reached 260,000 people as of December 2025.
“We held this forum in order to improve public services and protection for Indonesian citizens in Japan through direct dialogue with citizens to obtain input, feedback and constructive criticism regarding KBRI Tokyo’s public services,” said the Coordinator of the Protocol and Consular Function of the Indonesian Embassy in Japan, Dara Yusilawati, in a statement confirmed in Jakarta on Saturday.
Dara said the dialogue discussed, among other things, the importance of effective communication between KBRI Tokyo and Indonesian citizens through social media regarding public service issues, closer cooperation between KBRI Tokyo and community groups, and a reporting system for the condition of Indonesian citizens through the KBRI Tokyo hotline.
“In addition, this dialogue was also held in order to hear directly the challenges faced by Indonesian citizens while living and working in Japan and how KBRI Tokyo can help,” she said.
Also discussed was the importance of additional insurance for Indonesian workers in Japan, which would be very helpful in the event of a disaster, particularly death, which requires substantial costs for repatriating remains to Indonesia, Dara added.
Furthermore, Dara revealed that Indonesian citizens expressed hope that the embassy could provide accurate information on various matters, including what to do if problems arise in the workplace.
In response, she explained that KBRI Tokyo has two hotline numbers that can be contacted for issues related to the protection of Indonesian citizens. She also stressed the importance of reporting violations, violence, bullying or other matters that breach regulations in Japan to the local police.
“Many of our citizens working in Japan, when experiencing violence or bullying in the workplace, feel afraid to report it to the police. Do not be afraid. This report is very important to make in order to break the cycle of violence,” said Dara.
A large number of consular services at KBRI Tokyo have been carried out online and documents are sent via letterpack so that citizens no longer need to come physically to Tokyo. This is done to make things easier for all Indonesian citizens spread from Okinawa to Hokkaido.
However, there are still some services that must be carried out physically, for example passport services, SPLP, biometric recording for identity cards, marriage solemnisation, or pre-marriage interviews that require physical presence because of the need for photographs and fingerprints, or more detailed checks.