Indodax Completes Security Checks and Restores Services

Jakarta (ANTARA) - Crypto exchange Indodax has confirmed that all funds, crypto assets and member data remain safe after it completed mitigation measures and security checks following an anomaly detected on 29 October 2026.

Indodax CEO William Sutanto said in a statement in Jakarta on Sunday that its evaluation found no loss of assets, unauthorised transfers or leaks of member data, and that potential threats had been neutralised.

He explained that the team had detected signs of unusual activity. As a preventive measure, the company temporarily suspended deposits and withdrawals to allow its security team to investigate and ensure there were no further risks before services resumed.

The company took the most conservative approach possible, he said. When it identified a potential anomaly, it first temporarily stopped the relevant services so the team could conduct a thorough examination.

“Our priority from the outset was to ensure members’ assets and data remained safe before services resumed,” William said.

During the response, the company carried out mitigation and evaluated several key areas of infrastructure, including its trading system, wallets and accounts.

The investigation found that the detected activity did not result in any unauthorised transactions or asset transfers. Funds, crypto assets and member data remained safe throughout the process.

After repairs, assessments and security verification were completed, the company began reopening services in stages on Saturday, 31 October 2026, from 14:00 Western Indonesian Time (WIB). The phased reopening was intended to ensure that each function met security standards before all services returned to full operation.

William apologised for the inconvenience members experienced during the checks and thanked them for their patience and trust.

“We understand that the temporary suspension affected members’ activities. We took this step as a precaution to protect the assets and services entrusted to us,” he said.

He also urged members to strengthen account security by enabling two-factor authentication (2FA), keeping one-time passwords (OTPs), PINs and passwords confidential, and not sharing account security information with others. Members were also advised not to download software or applications, or access links, from unknown sources.

The company will continue strengthening its monitoring systems, security assessments and incident-response procedures as part of its commitment to reliable services and member protection, he added.