IFG Life Fulfils Mandate for Paying Claims on Ex-Jiwasraya Policies, Strengthening Future Protection

Jakarta, VIVA – PT Asuransi Jiwa IFG (IFG Life), a member of IFG, the state-owned holding company for insurance, guarantees, and investment, has consistently fulfilled its mandate in managing policies resulting from the restructuring of PT Asuransi Jiwasraya (Persero) (Jiwasraya) over the past five years. This includes timely, accurate, and targeted payments of claims and insurance benefits to customers. In 2026, IFG Life will make payments of claims and insurance benefits to 94,793 former Jiwasraya customers, with a total value exceeding Rp7.5 trillion, as part of efforts to ensure customer rights are met in accordance with applicable provisions. As support for the continuity of managing restructured Jiwasraya policies, the Government has channelled State Capital Participation (PMN) of Rp26.56 trillion to IFG Life through IFG. This support is a crucial component in ensuring the stability and sustainability of fulfilling obligations to customers. The Finance Director cum Acting President Director of IFG Life, Ryan Diastana Firman, stated that the implementation of these claim payments represents the company’s responsibility in carrying out the entrusted mandate. “IFG Life is committed to managing the restructured Jiwasraya policies with full responsibility, ensuring that claim and insurance benefit payments are made on time, in the correct amount, and to the right recipients, so that customer rights are properly fulfilled. The Government’s support through PMN also serves as an important foundation for us to ensure the continuity of this policy management, while strengthening protection for customers going forward,” said Ryan in his statement, quoted on Wednesday, 15 April 2026. In providing services to customers, IFG Life ensures an easy and cost-free claims submission process. This is supported by an extensive service network in 20 cities across Indonesia, as well as two special service offices in Jakarta and Surabaya to ensure optimal service to customers. In line with the evolving needs for protection, IFG Life is also committed to ensuring that every customer receives relevant and sustainable protection, thereby providing peace of mind in facing the future. On the other hand, IFG Life consistently conducts its business activities by prioritising principles of good corporate governance and sustainable business practices, as a foundation for building long-term trust with all stakeholders.