Ibis hotel responds

Ibis hotel responds

In response to a reader's letter from The Jakarta Post, April 4, 1995, we wish to mention that our guest who checked in on March 16, 1995, at 11.00 p.m. was not given a room because it was a late check-in due to plane delay. We received neither the information about the plane delay nor the request for the late check-in. For your information, we also did not receive any written confirmation for the reservation. The payment was made to a third party and not to the hotel.

It is our hotel's policy that reservations can be released if our guests whose reservations are not guaranteed by a guarantee letter or a credit card do not show up after a certain time.

We would like to apologize to our guest for the inconvenience and assure him that the hotel General Manager will personally take care of his next stay.

GERARD GUILLOUET

General Manager

Ibis Hotel

Jakarta