Huawei Launches O&M Solutions for Multiple Industries
— Agentic AI reshapes the O&M paradigm
Shanghai (ANTARA/PRNewswire) — At the Industry O&M session of HUAWEI CONNECT 2026, held at the Shanghai Expo Center, Huawei introduced its latest O&M solutions for multiple industries for 2026. Under the theme “Agentic AI Redefining the New O&M Paradigm”, the session also marked the launch of an initiative to prepare the “O&M Agent Research Report (2026)”. The initiative aims to accelerate the digital and intelligent transformation of operations and maintenance (O&M), foster collaboration in ecosystem development and support high-quality industry growth.
Updated MindOps platform and new O&M solutions for multiple industries
Combining digital-twin technology with domain-specific AI models, Huawei has developed end-to-end O&M capabilities covering the stages before, during and after incidents through collaboration between people and AI agents. Huawei has also upgraded four solutions to strengthen business operational reliability and improve efficiency.
Built on the MindOps platform, Huawei launched a new suite of solutions comprising Smart NOS 5.0, Exclusive Government Service 3.0, Power Specific Service 3.0 and Transportation Specific Service 3.0.
Smart NOS 5.0 uses domain-specific O&M models. AI agents for risk identification and fault handling help accelerate network recovery in emergencies. Meanwhile, AI agents for knowledge extraction and service-based troubleshooting can autonomously handle 80% of predictable faults. An operations workspace for diagnosing financial-service faults also supports coordination between teams in resolving issues. These capabilities can reduce incidents caused by hidden risks by up to 50%, while improving the efficiency of cross-domain fault-source identification by 30%.
Exclusive Government Service 3.0 addresses challenges in e-government cloud management, including limited service visibility, the complexity of handling faults across multiple layers and suboptimal resource utilisation. The solution provides enhanced, integrated AI-based O&M capabilities. AI agents for intelligent resource searches and emergency fault handling improve resource visibility and speed up the tracing of fault sources. In addition, an integrated platform for managing digital resources streamlines approval and review processes for projects that may overlap. As a result, resource utilisation rises by 17%.
Power Specific Service 3.0 and Transportation Specific Service 3.0 integrate fault-diagnosis agents and FME Mate into the MindOps platform. The power-sector solution strengthens intelligent risk prevention and fault handling, while cutting the time needed to identify a fault source from one hour to 15 minutes. The transport-sector solution enhances cross-domain fault analysis, increasing O&M efficiency by 40%. Integrated O&M services also improve the availability and operational efficiency of intelligent motorway systems.
Huawei said it would continue to prioritise customer needs by working with industry participants and partners to develop O&M services in information and communications technology (ICT). It also plans to extend the use of its solutions to different scenarios and strengthen the ecosystem to support digital and intelligent transformation across sectors.