How to Report Power Outages via the PLN Mobile App

Electrical problems often occur suddenly and disrupt daily activities at home. Now, the public no longer needs to feel confused or go to the trouble of leaving the house to seek help from officers if a technical issue arises with the electricity supply.

PT PLN (Persero) has simplified the complaint service for customers. Users can utilise the available digital service to speed up the handling of electrical problems without having to call or visit a service office in person.

Various types of issues can be reported by customers independently, including power outages in the surrounding area or at a private residence. In addition to power cuts, users can report technical problems with the kWh meter displaying a ‘PERIKSA’ (CHECK) message. This complaint feature also handles issues related to new installations, power changes, and payment problems for both postpaid and prepaid meters.

To make a report, the first step is to download and open the PLN Mobile application on a smartphone. Once on the main page, users simply select the ‘Pengaduan’ (Complaints) feature to begin the reporting process. The steps for submitting a complaint online are as follows: select the type of complaint being experienced, such as ‘Pengaduan Listrik Padam’ (Power Outage Complaint); enter or select the Customer ID (IDP) to be reported; set the coordinates of the disruption location to match the address registered on that IDP; fill in the complete address details, including province, city, district, and sub-district correctly; provide address landmarks such as the house number or gate colour to help officers find the location; and write a brief description of the complaint and attach a photo of the situation on the ground. After all data is completely filled in, the customer simply sends the report and waits for follow-up action from officers. Through this integrated complaint system, repair services become faster and more efficient for all PLN customers.