How to Report If Eid Holiday Allowance 2026 Has Not Been Paid: Online and Offline Methods Available
Has your Eid holiday allowance (THR) not been paid whilst Eid al-Fitr 2026 approaches? You can file a complaint at the THR complaint post provided by the Ministry of Manpower (Kemnaker). In addition to lodging a complaint, you can also seek consultation regarding your THR entitlements.
According to the official Kemnaker website, there are two types of services available at the 2026 Kemnaker THR Post: consultation and complaint services. Here is the distinction.
Consultation Service
Opened since 2 March 2026.
Addresses enquiries regarding THR and BHR (Benefit Holiday Reduction) entitlements, including eligibility to receive payments, calculation methods, and issues arising in special circumstances such as termination of employment.
Complaint Service
Activated seven days before Eid al-Fitr, in line with the government’s THR payment deadline.
Operating hours: Daily (including Saturdays, Sundays, and public holidays) from 08:00 to 15:00 Western Indonesia Time.
Workers may report various THR payment problems through this service, such as unpaid or partially paid allowances.
Every complaint received is immediately followed up by labour inspectors stationed daily at the post. Through this mechanism, Kemnaker ensures that every report from workers receives a swift response and appropriate handling in accordance with applicable regulations.
How to Report THR 2026 Online and Offline
Reports or consultations regarding THR 2026 may be made either online or offline. Here are the methods.
Online Reporting via Website
Visit the website poskothr.kemnaker.go.id
Log in or register a Siap Kerja account
After logging in, click “THR Complaint” to file a report
Select your province and district/city of employment
Select the company name, then enter your data and describe the problem
Click “Report” and await a response
Online Consultation via Website
Visit the website poskothr.kemnaker.go.id
Log in or register a Siap Kerja account
After logging in, click “THR Consultation” to seek advice
Select the region where your company is located
After selecting the region, a chat box will appear
Click the chat box
Then, enter the requested information
After completing all data fields, click “Start Chat”
Reporting/Consultation via WhatsApp
- THR 2026 complaints and consultations can also be submitted via WhatsApp message to the number 081280001112
Offline Reporting/Consultation (In-Person Visit)
Visit the 2026 Kemnaker THR Post directly at the Integrated One-Stop Service (PTSA) Kemnaker, Building B Ground Floor, South Jakarta
Present your THR complaint or concerns to the staff member on duty
Complaints received will be followed up by labour inspectors stationed daily at the post