How to Report Hajj Departure Issues: Guide and Contacts
Knowing how to report Hajj departure issues is important for the public. By utilising official services, every complaint can be handled more quickly and accurately by the authorities.
Importance of Reporting Hajj Departure Issues
The Indonesian National Police (Polri), in collaboration with the Ministry of Hajj and Umrah, urge the public to report immediately if they encounter obstacles, fraud, or suspicious matters related to Hajj departures.
In its statement, it is mentioned that the Hajj pilgrimage must proceed safely and in accordance with procedures. Therefore, every suspected violation needs to be followed up to avoid harming other pilgrims.
“The Hajj Task Force of Polri is ready to receive and follow up on every public complaint. Use the hotline or official website services so that reports can be processed quickly and accurately,” the statement reads, as reported on Saturday (3/5/2026).
Official Complaint Services That Can Be Used
The public can submit reports through the Reserse Complaint Service, available online and via direct contact with officers. This service can be accessed via:
Hotline number 0812-1889-9191
Website pusiknas.polri.go.id/live/pengaduanreserse
Both channels are integrated to facilitate the public in submitting reports. Through this service, incoming reports will be forwarded to officers for follow-up in accordance with applicable procedures.
How to Report Hajj Departure Issues via Website
Reporting via the website can be done with the following steps:
Access the page pusiknas.polri.go.id/live/pengaduanreserse
Fill in personal data such as full name and NIK in the available fields
Select the “Create Consultation” menu to submit a new complaint
Write the chronology of the incident clearly and completely
Attach supporting data or evidence if necessary
Submit the report and save the information for status checking
In addition to creating reports, the public can also monitor the progress of handling through the “Check Consultation Status” feature on the same page.
Besides through the website, the public can report Hajj departure issues via the hotline at number 0812-1889-9191. This service is connected to officers who are ready to receive complaints, provide guidance, and assist in the follow-up process of reports.