How to Register for Online Queue at BPJS Ketenagakerjaan to Withdraw Contribution Balance
BPJS Ketenagakerjaan is a social security scheme that can be claimed and is available to workers or employers in the formal, informal, and private sectors. In the withdrawal process for BPJS Ketenagakerjaan, the first step that participants need to take is to register for a queue.
Previously, this process was done manually, requiring participants to visit a BPJS Ketenagakerjaan office. Now, participants can do it online from anywhere. With this new system, which is considered more efficient, participants can choose a schedule according to their preferences.
So, how do you register for an online queue at BPJS Ketenagakerjaan to withdraw contribution balances? See the following explanation, as detikJogja has included answers from the official Instagram @bpjs.ketenagakerjaan and the official BPJS Ketenagakerjaan website.
Types of BPJS Ketenagakerjaan Programmes
Before that, it doesn’t hurt to understand the types of BPJS Ketenagakerjaan programmes to avoid mistakes when making withdrawals. The programmes offered by BPJS Ketenagakerjaan include:
- Old-Age Security (JHT)
JHT is a protection programme provided to participants upon reaching retirement age, experiencing permanent total disability, death, stopping work due to resignation, being affected by termination of employment, or a change in status to foreign national. The main benefit received is cash, the value of which comes from the total contributions paid, plus the returns from its development.
- Work Accident Security (JKK)
JKK is a form of protection for participants who experience work accidents or illnesses due to the work environment. The benefits received by affected participants include healthcare services, covering treatment and medication according to medical needs, cash compensation, and a return-to-work programme.
- Death Security (JKM)
JKM is a protection programme in the form of cash given to heirs when a participant passes away, provided that the death is not caused by a work accident or occupational illness. The benefits provided include death compensation, periodic compensation, funeral costs, and educational scholarships for children.
- Pension Security (JP)
JP is a protection programme aimed at maintaining the participant’s standard of living at a decent level when experiencing a decline or loss of income due to reaching retirement age or permanent total disability.
The benefits provided are cash that can be paid monthly or in a lump sum, if the participant has reached retirement age, experienced permanent total disability, or passed away.
- Job Loss Security (JKP)
JKP is a protection programme provided to workers or labourers who experience termination of employment (PHK), with the aim of maintaining a decent standard of living when losing a job. This programme helps workers meet basic needs during the transition period while seeking new employment.
JKP benefits are given to participants who are laid off, not yet working, and committed to re-entering the workforce. However, these benefits can only be obtained if the participant has met the JKP contribution period, namely at least 12 months within a 24-month period.
How to Register for Online Queue at BPJS Ketenagakerjaan
Sourced from the official Instagram @bpjs.ketenagakerjaan, the way to register for an online queue at BPJS Ketenagakerjaan to withdraw contribution balances easily and quickly can be done by following these steps, including:
Open a browser app on your phone, such as Google, Chrome, or Safari.
Access the official Lapakasik website by visiting https://lapakasik.bpjsketenagakerjaan.go.id/.
Select the claim submission menu.
Tick the agreement and verification section as a sign of agreeing to the applicable terms and conditions.
Fill in participant data including:
Upload e-KTP.
Upload latest photo of yourself.
Select claim reason.
Determine service type via call or visit to the nearest BPJS Ketenagakerjaan office.
- Complete additional data including:
Bank account data.
Upload requested supporting documents.
Check all data and ensure it is filled correctly.
Click save.
Registration is complete.
If successful, a notification will be sent via WhatsApp or email.
Claim Submission for BPJS Ketenagakerjaan
Still referring to the aforementioned source, claim submissions for BPJS Ketenagakerjaan, whether JHT, JKK, JKM, JP, and JKP, can also be done online through the Lapakasik website or the Jamsostek Mobile (JMO) app, which can be accessed every day, but still following the applicable terms and conditions.
In addition, claims can also be submitted directly by visiting a BPJS Ketenagakerjaan office. Quoting the BPJS Ketenagakerjaan website again, the operational services follow working days, namely Monday to Friday, from 08:00 to 15:30, and closed on Saturdays, Sundays, and national holidays.
How Long Does the BPJS Ketenagakerjaan Withdrawal Process Take?
The time required for the BPJS Ketenagakerjaan fund withdrawal process generally ranges from 3 to 15 working days after all documents are deemed complete and approved by the authorised officer. This estimated time applies to several programmes, including JKK, JKM, JP, and JKP.