How to Handle a Lost Nusuk Card: Here's the Procedure

Losing a Nusuk card can hinder the smooth conduct of Hajj pilgrimage. Based on official information from the Indonesian Ministry of Hajj and Umrah (Kemenhaj), here is the procedure for handling a lost Nusuk card.

Flow for Reporting Loss or Damage of Nusuk Card

• Report to the Cluster Leader

Pilgrims recount the chronology of the loss and report it to their respective cluster leader. The cluster leader records the pilgrim’s identity for applying for a replacement card.

• Reporting to the Sector Head

The cluster leader conveys the loss to the sector head.

• Recapitulation by the Sector Head

Data on pilgrims who lost their Nusuk cards is compiled and reported to the Indonesian consulate in Madinah or Makkah.

• Submission to Relevant Parties

The Indonesian consulate in Madinah or Makkah forwards the report to the Nusuk Company for processing.

Process for Replacing Nusuk Card and Temporary Solutions

• Processing by Nusuk Company

Pilgrim data is compiled and processed for reprinting the Nusuk card.

• Awaiting Distribution of New Card

The printed card will be sent to each cluster through the relevant sector.

• Receiving the New Nusuk Card

Pilgrims receive the new Nusuk card and can use it again.

While waiting, pilgrims can use the digital version of the Nusuk card. Here is how to access it:

• Nusuk App

• Tawakkalna App

This can help ensure that pilgrims still have access to services requiring the Nusuk card.

When is the Peak of Hajj 2026?

Wuquf is a series of Hajj rituals performed on 9 Zulhijjah. Wuquf is also referred to as the peak of the Hajj pilgrimage where pilgrims engage in the activity of standing (presence) at Arafah.

Based on the Hajj Travel Plan for 1447 H/2026 AD announced by the Indonesian Ministry of Hajj and Umrah (Kemenhaj), 9 Zulhijjah 1447 H/2026 AD falls on 26 May 2026. This means the peak of Hajj 2026 or Wuquf at Arafah falls on 26 May 2026.