How to Get a 100% Train Ticket Refund Due to KRL and Argo Bromo Anggrek Accident

Passengers and prospective passengers affected by the KRL and Argo Bromo Anggrek train accident at Bekasi Timur Station, West Java, can apply for a full 100% refund. “Customers affected by the cancellation are entitled to a 100% ticket fare refund, with the application period up to seven days ahead,” states the official post from PT Kereta Api Indonesia (KAI Persero) on Tuesday (28/4/2026). This 100% train ticket refund applies to customers impacted by the operational incident at Bekasi Timur Station in the Jakarta Operational Area Region (Daop) 1, for departures scheduled on Monday (27/4/2026) and Tuesday (28/4/2026). 1. Applies to fare refunds of 100% excluding booking fees. 2. 100% fare refund policy for customers with departures on Monday (27/4/2026) and Tuesday (28/4/2026) for passengers who cancelled their journey due to train delays or postponements. 3. Refunds are processed in cash if done at station counters or via bank transfer for applications through the 121 Call Centre (021-121). 4. The deadline for ticket cancellations via online counters and Call Centre is 7 x 24 hours from the departure date listed on the ticket. Customers must prepare supporting data for the train ticket refund approval, namely the ticket booking code, passenger number, Population Registration Number (NIK), bank account number, phone number, and email address. Stations: Jatinegara, Gambir, Pasar Senen, Bogor, Paledang, Bekasi, Cikampek, Karawang, Cikarang, and Sukabumi. Stations: Purwakarta, Bandung, Kiaracondong, Tasikmalaya, and Banjar. Stations: Cirebon, Cirebon Prujakan, Jatibarang, Brebes, and Haurgeulis.