How to deactivate BPJS Kesehatan for deceased participants

The membership status of BPJS Kesehatan needs to be updated when a participant has passed away. This deactivation is important so that membership data reflects the actual situation and the person is no longer recorded as an active participant.

This matter needs to be noted by the families of self-employed participants or Non-Wage Earners (PBPU) who have an obligation to pay National Health Insurance (JKN) premiums every month.

The family of a deceased participant can apply for a change in membership status by preparing the required documents and following the procedures set by BPJS Kesehatan.

Deactivation can also be processed through online administrative services, so families do not always have to come directly to a BPJS Kesehatan office.

Before applying for deactivation, the family needs to ensure that a number of documents are available. These documents are used to help verify the participant’s data.

Some documents that need to be prepared include:

• A death certificate or certificate of death.

• The identity of the deceased JKN participant, including the Population Identification Number (NIK) listed on the ID card.

Make sure the uploaded documents are clearly legible and that the data in them matches the identity of the participant to be deactivated.

An application for deactivation can be made through BPJS Kesehatan’s administrative service using WhatsApp.

Here are the steps the family can take:

• Send a WhatsApp message to the BPJS Kesehatan service number 08118165165 during working hours.

• Wait for a reply from the BPJS Kesehatan service.

• Once the message is received, the family will get a link to access the application service.

• Open the link as soon as possible because the application link has a limited validity period of about one hour.

• Select the application type “Reduction of Family Members for Wage Earners (PPU) or Non-Wage Earners (PBPU) for self-employed participants”.

• Follow the instructions that appear on the service page.

• Enter the data of the deceased participant according to the identity documents.

• Upload the requested documents, including the death certificate and the participant’s identity.

• Recheck all data and documents before sending.

• If everything is correct, click “Send” to submit the application.

After the application is processed and approved in accordance with the provisions, the JKN membership status of the deceased participant will be updated to inactive.

Deactivation is necessary so that the participant’s status in the system is updated according to the actual situation.

For self-employed participants or PBPU, this change in status is also important because participants in that category have an obligation to pay premiums in accordance with the provisions as long as their membership is active.

Therefore, families should not delay processing the change in status after a participant passes away. Immediately prepare the death certificate and the participant’s identity to apply for deactivation through the available service channels.

Deactivation is not merely about updating administrative data. This step also helps ensure that JKN membership information matches the participant’s condition.

If the data has not been updated, the membership may still be recorded in the system. This can cause administrative problems, especially if the participant was previously registered as a self-employed participant or PBPU.

In addition, updating participant data also helps BPJS Kesehatan maintain the accuracy of JKN membership data.

Therefore, families should promptly process the change in membership status after obtaining a death certificate or an official document stating that the participant has passed away.

Deactivation of BPJS Kesehatan for deceased participants can be done more practically through the WhatsApp service, as long as the service is available and in accordance with the applicable provisions.

The family only needs to contact the service during working hours, follow the application link provided, and then complete the requested data and documents.

By ensuring that all information is filled in correctly and the documents are clearly legible, the process of changing membership status can be done without having to queue directly at a BPJS Kesehatan office.

However, the family still needs to keep the death documents and proof of application as an archive in case they are needed at any time for administrative purposes.